Infrastructure Field Service Technician
Company: Astreya
Location: Mountain View
Posted on: June 22, 2022
Job Description:
Infrastructure Field Service Technician I
- Mountain View, CA
- Full-timeCompany DescriptionAstreya is the leading IT solutions
provider to deliver technology-enabled services and fuel digital
transformation to some of the most exciting companies on the
planet. We are at the cusp of a new way of working with our
delivery model that helps our clients be positively productive by
matching exceptional people to on-site teams delivering world-class
IT service. With engineers in over 30 countries and 70 cities
around the world, we are a global company working with the world's
most recognizable and innovative organizations.Job DescriptionWhat
this Job Entails:The Infrastructure Field Services (IFS) Technician
will provide troubleshooting, installation, testing and maintenance
of various Infrastructure technologies across a diverse
environment. From onsite services that include deploying IT
hardware to supporting routers, switches in the IDF rooms to some
telecommunications smart hands activities and data center support.
You will work closely with other field technicians and engineers,
ISPs, equipment vendors, and internal operations and engineering
staff. Another key part of the job is in providing best of breed
customer service to the supported user. Regular interaction with
users along with other supporting parties will be key to the
success for someone coming into this role. This role requires
travel.Scope:
- Follows established procedures on routine work
- Requires detailed instructionsYour Roles and Responsibilities:
- Assist in performing physical installation, troubleshooting,
repair, maintenance, and testing activities as directed with
meticulous attention to driving and maintaining the highest quality
standards.
- Perform physical racking of equipment (rack prep, rack and
stack, switches/routers, cameras, audio visual equipment)
- Run fiber, power and Ethernet cabling to specifications
- Install / troubleshoot Access Point
- Add or Replace disk drives and memory
- Diagnose simple hardware issues
- Deploy and recover laptop/desktop hardware to supported
users
- Support product lifecycle management activities, including
asset receiving, box/unboxing of equipment, inventory put-aways and
breakdown of corrugate to maintain a clean working environment
- Perform inventory and asset management, conference room
preventative maintenance, and e-recycling of hardware and
peripherals
- Organize packages coming in/out of inventory storage rooms
- Location and processing of Overdue RMAs
- Utilize Inventory Data management software to maintain
inventory accuracy and workflow
- Assist the team in recommending improvements to processes that
may impact the quality of assets or improve overall efficiencies
for any related process or system.
- Provide site survey support for infrastructure projects, as
well as large space, power, equipment and WiFi deployments.
- Perform site audits and reconcile data discrepancies
- Provide SmartHands with vendors working on behalf of the
company to ensure compliance with installation, repair, maintenance
MOPs and standards, as well as quality and cleanliness.
- Meet/coordinate with Local Exchange Carrier (LEC) and other
technicians to facilitate timely installation, repair, and
maintenance activities as necessary.
- Support a complex and fast paced environment focused on video
conference rooms with outstanding attention to customer
satisfaction
- Assist in coordinating site access, equipment staging, and
other tasks
- Use ticketing systems to respond and resolve issues to specific
Service Level Agreements (SLAs) & Key Performance Indicators
(KPI--)
- Other duties as required. This list is not meant to be a
comprehensive inventory of all responsibilities assigned to this
positionWhat can Astreya offer you?
- Employment in the fast-growing IT space providing you with a
variety of career options
- Opportunity to work with some of the biggest customers in the
world
- Introduction to new ways of working and awesome
technologies
- Career paths to help you establish where you want to go
- Focus on internal promotion and internal mobility - we love to
build teams from within
- Free 24/7 accessible Professional Development through LinkedIn
Learning and other online courses to give you opportunities to
upskill at your own pace
- Education Assistance
- Dedicated management to provide you with on point leadership
and care
- Numerous on the job perks
- Market competitive compensation and insurance, health and
wellness benefitsQualificationsRequired Qualifications/Skills:
- Associate's degree (A.A) or equivalent from two-year college or
technical school and 2 to 5 years' related experience and/or
training; or equivalent combination of education and
experience
- Should possess a strong understanding of enterprise level
Desktop, Network, and Systems side technologies
- Knowledge of data center and IDF infrastructure, including
experience working with routers, switches, PDUs, interfacility
cabling, fiber and copper distribution, wifi access points,
telecommunications hardware, desktop computers, laptops, servers,
printers and plotters.
- Knowledge and application of Inventory Management as it relates
to IT Logistics
- Knowledge of basic AV hardware installation, support, and
maintenance, specifically as it relates to conference rooms
- Knowledge of telecommunications and networking testing
equipment from microscopes and source and power meters to OTDRs and
experience testing across all SONET and Ethernet bandwidths.
- Knowledge of telecommunications testing standards and
procedures from length, wire-mapping, and bit error rate to power,
delay, loss, reflectance and dispersion.
- Knowledge of state and local regulatory standards, procedures,
and permitting requirements.
- Ability to work effectively with local exchange carrier (LEC)
and other telecom service provider technicians, building landlords,
electricians, construction operators, and non-technical end
users.
- Ability to work independently, diagnose problems and take
appropriate action with minimal supervision.
- Experience with spreadsheets, workflow and project management
applications, and administrative software applications.
- Ability to lift 50 -70 pounds and the ability to un-box and
move equipment for several contiguous hours days
- Understanding of how to use a Tier-1 ITSM platformPreferred
Qualifications:
- Customer Service Oriented
- COMPTIA A+ certification
- COMPTIA Network+ certification
- Infrastructure & Desktop Hardware Maintenance and
Troubleshooting
- OS troubleshooting/support (Linux, MacOS, Windows,
ChromeOS)
- ITIL V3 Foundations Certification
- Application of ITSM, Incident, Service Request, Problem, Change
Management ticketing systems such as ServiceNow, Remedy, etc.
- Detail Oriented
- Strong Written and Verbal Communication
- Strong Time Management
- Self-MotivatedPhysical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may
include prolonged sitting or standing
- Must have the ability to move from place to place within an
office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or
movements of the wrists, hands, and/or fingersAdditional
informationAstreya Partners is an equal employment and affirmative
action employer. We evaluate qualified applicants on merit and
business needs and not on race, color, religion, creed, gender,
sexual orientation, national origin, ancestry, age, disability,
genetic information, marital status, veteran status or any other
factor protected by law.
Keywords: Astreya, Mountain View , Infrastructure Field Service Technician, IT / Software / Systems , Mountain View, California
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