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Technical Operations Specialist

Company: ICONMA, LLC
Location: Mountain View
Posted on: May 10, 2022

Job Description:

Innovate services, simplify via automated workflows, and obviate the need for 1:1 support with shared insights, single data truth, and tracking capabilities. G-KIT is the team behind critical project implementations such as Olympus+, Neo, and GCC Next.Responsible for providing technical expertise and a pragmatic approach to problem solving.Maintaining system configuration based on business requirements.Recognizing efficiency improvement opportunities and proposing new processes as needed to address them; and maintaining documentation on System(s) and processes.Focused on creating and maintaining CRM systems to ensure that external users (users of client Ads and client Ad Manager) can reach the right service teams and internal service teams can reach out to the appropriate escalation teams for support.Manage the systems yourself and work with our scaled partner team who maintain and update these systems.Participate in multiple strategic cross functional projects for client Ads Ecosystem to support large service team's infrastructure integration.Execute business as usual (BAU) functions (e.g., issue triage and troubleshooting)Partner with vendor manager and vendor teams to identify and document workflows suitable for further scale RequirementsBachelor's degree.Experience of operating within and leading cross-functional teams (e.g., engineering, product management, sales, implementation)Experience with enterprise support systems (ex: Zendesk, Freshdesk, ServiceNow, etc.) As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disabilitySammy SharmaP: (248) 289-9509

Keywords: ICONMA, LLC, Mountain View , Technical Operations Specialist, IT / Software / Systems , Mountain View, California

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