Technical Field Specialist

Company: Cognizant
Location: Mountain View
Posted on: November 22, 2021

Job Description:

Working under the Field Operations Manager and collaborating closely with the CTS Operations Lead, the CTS Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiments and pilots.

Below are some examples of location data collected:

Place attributes (Name, Address, Category, Lat / Long)
WiFi MAC address(BSSID)
Gyroscope information
Accelerometer sensor traces
GPS coordinates
Magnetometer sensor traces
Shop Front Photo

The CTS Technical Field Specialist will serve as the in-field coordinator of such programs, both collecting data hands-on and guiding the work of less technical CTS field operators to ensure that the operation is running smoothly and according to requirements communicated by the CTS Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company.

Preparation work will include:

Reviewing device configuration requirements (e.g., OS versions, user accounts, settings,installed apps, connectivity, etc.), engaging with and asking clarifying questions of CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Program Managers and Engineers.
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical set up issues beforepilots begin.
Triaging and performing initial debugging, as well as resolving issues directly whenever possible.
Driving resolution of issues by opening and tracking bugs assigned to other CTS or Client staff
Obtaining required devices from inventory and configuring those devices for CTS field operators.

In-Field work will include:

Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary.
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to other CTS and Client Staff as required.
Triaging and performing initial debugging, as well as resolving issues directly whenever possible.
Driving resolution of issues by opening and tracking bugs assigned to other CTS or Client staff

Post-Operations work will include:

Documenting and reporting on:
Pilot results
Downtimes for different apps, tool issues, and bugs that impact pilot operations
Verifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Program Managers and Engineers as required.
Following up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.

Requirements:

BA/BS degree, or min. 2-3 years of relevant testing / support experience, is required.
Must have 1+ years of QA testing or technical support experience of Mobile Apps
Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets /Excel (SQL, Javascript, etc skills a plus)
Strong verbal and written English communication skills with the ability to communicate cross[1]functionally with local and Global teams/stakeholders
Strong teamwork skills
Ability to represent the company in a professional manner
Comfort with a fast paced environment
Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
Some US-based travel may be required
Ability to pass driver history restrictions
Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather
Aptitude for learning new technologies
Excellent verbal and written communication skills
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Ability to document testing results in a detailed and organized manner
Ability to create or refine processes and identify opportunities for improvementBackground and Driving Record
No DUI convictions in the past five (5) years
No hit and run convictions
No driver's license suspensions in the past five (5) years
No more than two (2) moving violations or chargeable accidents within past four (4) years
Valid US driver's license (no temporary permits)
International drivers have 90 days after enrollment date to obtain a US license
Have no criminal record

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Customer Service PL1 Required * Proficiency Legends

Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Keywords: Cognizant, Mountain View , Technical Field Specialist, IT / Software / Systems , Mountain View, California