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Hardware Repair Technician ( Mac and/or PC ) (Mid/SR level)

Company: ComputerCare
Location: Mountain View
Posted on: November 19, 2021

Job Description:

ComputerCare, a premier IT services company located in Santa Clara, is currently looking for skilled hardware technicians to join our team at a high profile customer site in Mountain View, CA. We offer a great opportunity to grow your skill-set and turn what you might think of as a "job" into a "career." We have a great working environment, comprehensive benefits package, and provide you with the opportunity to earn and keep current on certifications. We invest in your growth within the company and industry. Our clients are pretty amazing too!Do you love to tinker with pieces and parts? Does getting paid to take apart, repair, and reassemble top of the line devices sound great? Add the opportunity to earn certifications for Apple, Lenovo, HP, Dell, etc. and yes, get paid for that too! If you have answered yes, keep reading as we may have the perfect job for you. Shift: 8am - 5pmWhat you will do:Review and diagnose customers' complaint, determine details of equipment problems. Run tests using Apple Service Toolkit, Lenovo HW Diagnostic, HP HW DiagnosticLearn to repair devices across Apple and PC ecosystemsEarn and keep current on certifications for Apple, Lenovo, HP, Dell, and moreRepair laptop, desktop, tablet, or phone units according to requirements, using hand or power tools and measuring devicesKeep a high degree of quality repairs while completing within agreed timeframeResolve issues requiring communication with Manufacturer's internal service team Keep track of devices and parts inventory while performing repairsMaintain a calm demeanor during periods of high volume repairsReassemble machines/ devices after making repairs or replacing partsAnalyze equipment performance to assess equipment functionalityReinstall software programs or adjust settings on existing software to fix machine malfunctionsRead and research specifications, using Service Guides to determine machine settings Maintain repair parts inventories and places order for any additional parts needed for repairsComplete repair tickets using NetSuite and GSXLearn and use new processes and procedures as required for repair processOther duties as assigned by supervisor and manager> Must-haves:A positive attitude, and willingness to contribute to the entire service department through the flexibility and ability to jump in where needed.Commitment to staying current on technology and proceduresComfortable with written and verbal communication Reliable and maintains regular and punctual attendanceUnderstands and excels working within deadlinesAim to repair daily volume of 12+ devices> Nice-to-haves:A+ ( CompTIA)Experience performing Laptop, desktop, tablet, and/or iPhone repairsCertifications including: ACMT, ACiT, Lenovo, HP, Dell, Toshiba> Come join our team at ComputerCare!

Keywords: ComputerCare, Mountain View , Hardware Repair Technician ( Mac and/or PC ) (Mid/SR level), IT / Software / Systems , Mountain View, California

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