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IT Manager

Company: Platform9 Systems
Location: Mountain View
Posted on: November 19, 2021

Job Description:

Platform9 Systems, Inc. is the leading Managed Kubernetes provider for hybrid and edge clouds. With a mission to enable freedom in cloud computing, the company delivers cloud-native technologies with SaaS simplicity that are easy to operate and scale, while supporting broad cloud capabilities that run on any infrastructure. The company's SaaS management model has been proven to eliminate management complexity and costs through automated cluster upgrades, security patches, and fully-managed monitoring and troubleshooting across multiple points of presence, edge sites, and data centers with guaranteed SLAs. Headquartered in Mountain View, CA, Platform9 clients include enterprises such as Starbucks, Redfin, Kingfisher Retail, Cloudera, Juniper Networks and Mavenir. We are looking for an IT Manager who will maintain existing systems, implement new solutions, manage projects, and coordinate with internal and external business partners. The IT Manager will be someone who is not afraid to tackle whatever issues arise - from troubleshooting day-to-day employee issues to developing strategies and policies to ensure security and performance, as we grow rapidly and scale. You will work closely with our Cloud Operations and Security/Networking teams to ensure alignment and compliance.-- Responsibilities

  • Create and implement IT policies and systems to apply industry best practices and compliance with industry standards like PCI-DSS SAQ-D, SOC-2, etc.
  • Identify the need for upgrades, configurations or new systems; manage the implementation of solutions and provide training to users across the organization
  • With support from administrative staff, oversee employee IT onboarding and offboarding, including the acquisition, inventorying, and provisioning of hardware and software
  • Set up IT infrastructure at new facilities (if/when applicable) and ensure continual operation of existing networks
  • Respond to employee tech support requests, and conduct or coordinate equipment maintenance and repair, as appropriate
  • Manage financial aspects of the IT department, including purchasing, budgeting, contract negotiation and review, and software license and asset tracking
  • Create and maintain written documentation to include user and system manuals, policies and procedures Requirements
    • Bachelor's Degree in IT-related field or equivalent years of experience
    • 5-8 years technology leadership and program/project management experience in a fast-paced IT environment
    • Excellent working knowledge of computer systems, cyber security, network, office IT setup and systems administration
    • Experience with G-suite or similar
    • Experience with information security concepts and industry standards in adherence to standards like PCI, SOC 2, ISO-27001 or similar is a plus
    • Experience with operating and troubleshooting audio visual and video conferencing equipment
    • Excellent organizational and communication skills To succeed in this role you'll need to be a team player with a strong sense of ownership for your work and a passion for working in a data driven organization.-- What's your citizenship / employment eligibility?*

Keywords: Platform9 Systems, Mountain View , IT Manager, IT / Software / Systems , Mountain View, California

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