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Field Service IT Technician

Company: Vodastra Technologies
Location: Mountain View
Posted on: February 24, 2021

Job Description:

Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
    Qualifications:

    • Previous experience in IT, customer service, or other related fields.
    • Strong troubleshooting and critical thinking skills.
    • Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
    • Computer skills including Microsoft Office Products, networking, and internet browsers.
    • Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
    • Ability to maintain and complete accurate record keeping and processing of paperwork.
    • Must work well independently, as well as follow directions.
    • Able to handle more than one responsibility at a time.
    • Able to work under deadline pressures.
    • Strong communication skills, organizational skills, and time Management.
    • Ability to build rapport with clients.
    • Positive and professional demeanor
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Keywords: Vodastra Technologies, Mountain View , Field Service IT Technician, IT / Software / Systems , Mountain View, California

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