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IT Systems Administrator

Company: Study.com
Location: Mountain View
Posted on: February 22, 2021

Job Description:

Our mission is to make education accessible and over the last two decades Study.com has become the leading online education platform delivering--a--personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month. As a member of the Study.com team, you'll help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility. Every minute a learner enrolls in a course and our College Accelerator solution. Study.com has collectively saved students $132 million in college tuition. You'll also be part of a company dedicated to contributing to society. Study.com has donated $23 million in-kind value across social impact programs, including matching employee contributions to non-profit organizations and millions to help schools during the pandemic. At Study.com, we know that strong communities are built on the power of our diversity and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. And our work and company culture have been consistently recognized, including:

  • Inc. Best Place to Work
  • Fortune Great Places to Work - Best Workplaces in the Bay Area
  • San Francisco Business Times & Silicon Valley Business Journal - Best Places to Work The IT Systems Administrator position will provide desktop and basic server administration support. The ideal IT Systems Administrator performs a significant amount of customer facing support and will configure, install, and troubleshoot computer hardware, software, and peripheral devices in a mixed environment. The position will be responsible for all setup and preparation of new hires; systems, phones, accounts and email. The role will also be doing all Phone system, Active Directory, MS 365, and Azure administration. This position requires 100% on-site availability during normal business hours (9am - 6pm) and after hours for urgent support questions. Come join us on our mission and make a difference. About the IT Systems Administrator Position Responsibilities
    • Configure and install IT hardware, including laptops, desktops, printers and network equipment
    • Maintain Microsoft 365, Active Directory accounts, group policies and security updates
    • Troubleshoot OS and hardware issues for systems running Windows and MacOS
    • Asset tag and maintain an accurate and up to date inventory of equipment
    • Administer and Troubleshoot VPN Access
    • Provision and maintain phones and users in VoIP system
    • Manage vendor relationships; order new desktops, laptops, and printers as well as process RMA's for defective parts or systems
    • Maintain MS Teams Room Systems deployed in the office Requirements
      • 4+ years of experience with desktop support
      • 3+ years of experience managing Microsoft 365
      • Impeccable communication and organizational skills with exceptional attention to detail
      • Passion of IT Technology and Delivery
      • Friendly disposition and great sense of humor - excellent customer service
      • Ability to lift 50lbs Required Technical Knowledge
        • In depth management, configuration and troubleshooting of Windows 10 and Mac OS
        • Administration of Microsoft 365 (Teams, SharePoint, OneDrive, Azure, Power Automate/Flow)
        • Hands-on Experience on Azure Virtual Networks, Security Groups, Azure Firewalls and VPN
        • Microsoft Server Administration (including Active Directory and Group Policy)
        • Remote access solutions (VPN, Terminal Services)
        • Anti-Virus Installation and Management
        • Strong PowerShell scripting ability
        • Basic knowledge of TCP/IP Networking Want to Stand Out?
          • Basic knowledge of Linux tools
          • Experience with AWS Please Note: With the current shelter-in-place orders, new employees are being onboarded and working remotely. Once the order is lifted and it's safe to return to the office, this position will be located in our office in Mountain View, CA. Life at Study.com At Study.com, you'll join an Agile team, making a big impact in a cross-functional, collaborative environment where team members wear different hats and regularly interact with senior leadership. We get things done and move quickly. Study.com's team members, together with our Study Studio network of instructors, tutors, subject matter experts, video animators, and editors, have developed 1.5 million learning resources on our platform. This includes micro-lessons, videos, flashcards, lesson plans, worksheets and more, fueling 16 million hours of learning engagement a year. We are in the heart of downtown Mountain View, just a few steps from the Caltrain station. And regardless if we are in the office or sheltered at home, we have comprehensive health and wellness benefits. We offer ongoing education and professional growth opportunities, including a life-long membership to Study.com. You can also expect:
            • 100% paid health, vision, and dental insurance for employees
            • 401(k) with employer match
            • 20 - 30 PTO days each year (increases with tenure)
            • 10 paid holidays
            • Work at home setup stipend
            • Company-sponsored gym memberships
            • Free Caltrain Pass
            • Tuition reimbursement and gift matching programs Study.com provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements, Study.com complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.--Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws. What's your citizenship / employment eligibility?* LinkedIn Profile URL: Website, blog or portfolio: How many years of professional work experience do you have administering Microsoft 365?* How many years of professional work experience do you have managing Active Directory?* How many years of professional working experience in IT support do you have?* Please share a project, that you led/owned, that you are most proud of (please provide sufficient details on the project). What went right? What went wrong, and how did you overcome those issues?* The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more . Invitation for Job Applicants to Self-Identify as a U.S. Veteran
              • A "disabled veteran" is one of the following:
                • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
                • a person who was discharged or released from active duty because of a service-connected disability.
                • A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
                • An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
                • An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
                  I AM NOT A PROTECTED VETERAN
                  I DON'T WISH TO ANSWER Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305
                  OMB Control Number 1250-0005
                  Expires 5/31/2023 Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
                  • Autism
                  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
                  • Blind or low vision
                  • Cancer
                  • Cardiovascular or heart disease
                  • Celiac disease
                  • Cerebral palsy
                  • Deaf or hard of hearing
                  • Depression or anxiety
                  • Diabetes
                  • Epilepsy
                  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
                  • Missing limbs or partially missing limbs
                  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
                  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE A HISTORY/RECORD OF HAVING A DISABILITY NO, I DON'T HAVE A DISABILITY, OR A HISTORY/RECORD OF HAVING A DISABILITY I DON'T WISH TO ANSWER PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Your Name Today's Date Human Check* I consent to be contacted over SMS/Text for this job.

Keywords: Study.com, Mountain View , IT Systems Administrator, IT / Software / Systems , Mountain View, California

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