Technical Support Engineer- Tier 3
Company: VIOLA
Location: Mountain View
Posted on: February 19, 2021
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Job Description:
We are looking for a Solution Delivery Engineer, Tier 3, to join
our Customer Support team in India.As a member of the Redis Labs
Global Customer Support team, you will be responsible for providing
dependable and timely resolution for complex software issues
related to Redis Enterprise products.
As a technical expert, you are expected to act as a point of
contact for challenging support cases.
You will need to become an expert for Redis Labs products and
ensure the quality of service and SLA compliance.Our ideal
candidate has great interpersonal skills, as the role requires you
to maintain close relationships with customers, fellow team
members, DevOps teams, R&D teams and product teams.If you are
excited to serve as the subject matter expert to a growing customer
base, while continuing to grow and expand your knowledge, then this
is the right challenge for you.We re Redis Labs, the home of the
open source Redis database platform and commercial provider of
Redis Enterprise.
A recognized leader in NoSQL, in-memory databases with more than
8,500 enterprise customers around the world, we re growing fast we
ve raised more than $246 million in funding and are growing our
staff across our offices in Mountain View, Calif.; London; Tel
Aviv; and Austin, Texas.
In the past year alone, Redis Labs has been named to Deloitte s
Technology Fast 500 EMEA, earned a spot on Dun & Bradstreet s 10
Best Startups to Work for in Israel, and been ranked one of the
healthiest employers in the Bay Area.ResponsibilitiesWork with
global customers to troubleshoot and resolve complex software
issues, replicating customer environments and network problems as
needed.Provide technical expertise and apply advanced platform
knowledge during testing and deployment of Redis Labs
software.Manage critical customer issues and facilitate
communication between customers, Sales and Engineering.Research and
solve complex issues impacting our customer s utilization of our
products.Participate in new product development, customer training
and other support-related activities.Document issues and
collaborate with Engineering (if needed) to provide
solutions.RequirementsB.Sc.
in Computer Science or Information Systems3+ years of experience in
technical support role within software environmentAdvanced to
expert level knowledge of technologies such as Linux/Unix, TCP/IP,
DNS, TLS and ClusteringExperience with programming skills such as
Java, C/C++, PythonStrong technical background with excellent
problem solving and multitasking skillsProficiency in communication
and presentation, both written and verbal (in English)High
availability and commitment to customers at any
timeAdvantagesExperience with NoSQL databases (especially
Redis)Prior experience handling with cloud computing such as
AWS
PandoLogic.Category: Customer Service, Keywords: Technical Support
Engineer
Keywords: VIOLA, Mountain View , Technical Support Engineer- Tier 3, IT / Software / Systems , Mountain View, California
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