MountainViewRecruiter Since 2001
the smart solution for Mountain View jobs

Technical Support Engineer L1

Company: VIOLA
Location: Mountain View
Posted on: September 14, 2020

Job Description:

We are looking for a Technical Support Engineer L1 to join our Customer Support team.As a member of the Support team, you will be responsible for providing dependable and timely resolution for complex issues related to products offered by our customer.
As a technical expert, you are expected to act as a point of contact for challenging support cases.
You will need to become an expert for products offered by our customer and ensure the quality of service and SLA compliance.Our ideal candidate has great interpersonal skills, as the role requires you to maintain close relationships with customers, fellow team members, DevOps teams, R&D teams and product teams.If you are excited to serve as the subject matter expert to a growing customer base, while continuing to grow and expand your knowledge, then this is the right challenge for you.
**Employment through 3rd party vendor, Vigan Technologies**We're Redis Labs, the home of the open source Redis database platform and commercial provider of Redis Enterprise.
A recognized leader in NoSQL, in-memory databases with more than 7,400 enterprise customers around the world, we're growing fast-we've raised more than $146 million in funding and are growing our staff across our offices in Mountain View, Calif.; London; Tel Aviv; and Austin, Texas.
In the past year alone, Redis Labs has been named to Deloitte's Technology Fast 500 EMEA, earned a spot on Dun & Bradstreet's 10 Best Startups to Work for in Israel, and been ranked one of the healthiest employers in the Bay Area.Responsibilities--- Analyze the customer issue depending on product type (Cloud, OnPremise) and provide accurate resolution.--- Work with PaaS providers like Heroku, IBM, Pivotal, Docker, etc.
to help resolve the customer issues for our Cloud products which are delivered through these PaaS providers.--- Ask customers targeted questions to quickly understand the root cause of a problem--- Resolve issues related to installation and maintenance for OnPremise product--- Research and identify solutions to issues like latency, commands usage, etc.
for all types of products--- Properly escalate unresolved issues to appropriate internal teams (e.g.
devops, R&D etc. )--- Provide prompt and accurate feedback to customers--- Refer to internal database or external resources to provide accurate tech solutions--- Ensure all issues are properly logged--- Follow up with clients to ensure their application are fully functional after troubleshooting and resolving the current issue.--- Prepare accurate and timely reports--- Document technical knowledge in the form of notes and manuals while also sharing it with the team--- Maintain jovial relationships with clients--- Investigate issues that customer experience for the on-premise as well as the cloud (DBaaS) product.--- Answer customer questions related to products--- Learn about new products as and when they are introduced--- Participate in knowledge sharing sessions and team meetingsRequirements--- B.Sc.
or B.E in Computer Science or Information Systems--- Good knowledge of technologies such as Linux/Unix, TCP/IP, DNS--- Strong technical background with excellent problem solving and multitasking skills--- High proficiency in communication and presentation, both written and verbal (in English)--- High availability and commitment to customers at any time--- Ready to work in 24--7 environment--- Freshers can applyAdvantagesExperience with NoSQL databases--- Any Linux certification--- Experience with programming skills such as Java, C/C++, Python--- Experience working in both cloud-based and on-premise service and technology environmentPandoLogic.Category: Customer Service, Keywords: Technical Support Engineer

Keywords: VIOLA, Mountain View , Technical Support Engineer L1, IT / Software / Systems , Mountain View, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


MS Dynamics CRM Developer
Description: The Microsoft Dynamics CRM Developer will be responsible for participating at an intermediate level in all phases of the development and maintenance life cycle for Dynamics CRM. The ideal candidate will (more...)
Company: Sigmaways, Inc.
Location: Sacramento
Posted on: 09/22/2020

Senior Systems Engineer (Information Security Engineer)
Description: JOB 10 Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological (more...)
Company: City of Sacramento
Location: Sacramento
Posted on: 09/22/2020

EXPRESSION OF INTEREST- CRESTRON CONTROL SYSTEMS PROGRAMMER - VIRTUAL - SACRAMENTO
Description: Job DescriptionEXPRESSION OF INTEREST- CRESTRON CONTROL SYSTEMS PROGRAMMER - VIRTUAL/REMOTE--Looking for your next career move in AV, but not sure where to start --Who we areJ. Patrick Associates focuses (more...)
Company: J. Patrick & Associates
Location: Sacramento
Posted on: 09/22/2020


Technical Datawarehouse Lead
Description: Overview At Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge (more...)
Company: Perficient
Location: San Francisco
Posted on: 09/22/2020

Analyst / Developer
Description: RESPONSIBILITIES Kforce has a client in search of an AnalystDeveloper in Rancho Cordova, CA. Summary The main function of an analystdeveloper is to develop and design web applications and websites. A (more...)
Company: Kforce Technology Staffing
Location: Sacramento
Posted on: 09/22/2020

Entry Level Software Engineer
Description: Revature is actively hiring and has experienced a spike in demand during the current crisis. Named one of the
Company: Revature
Location: Sacramento
Posted on: 09/22/2020

Telecommute WooCommerce PHP Developer
Description: An IT company needs applicants for an opening for a Telecommute WooCommerce PHP Developer.Core
Company: VirtualVocations
Location: Sacramento
Posted on: 09/22/2020

Senior Ruby on Rails Developer
Description: Job Description Please read this entire job description carefully, as it provides a detailed overview of what its like to work at FullStack. We provide this information to help you decide if FullStack (more...)
Company: FullStack Labs
Location: Sacramento
Posted on: 09/22/2020

Summer Technical Account Management Intern
Description: The Basics At Tanium, our interns of Technical Account Management have the opportunity to learn valuable, real-world experience from the world s leading enterprise support organization. Operating in a (more...)
Company: Tanium
Location: Sacramento
Posted on: 09/22/2020

Software Engineer (Leadership) Infrastructure
Description: Facebook's mission is to give people the power to build community and bring theworld closer together. Through our family of apps and services, we're buildinga different kind of company that connects billions (more...)
Company: Facebook
Location: San Francisco
Posted on: 09/22/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Mountain View RSS job feeds