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Corporate Technical Account Manager

Company: VIOLA
Location: Mountain View
Posted on: March 27, 2020

Job Description:

We are looking for an Corporate Technical Account Manager to join our Customer Success team in our Tel Aviv Offices.As an Corporate Technical Account Manager you will be the technical liaison for top-tier clients, serving as the subject matter expert on all-things-technical regarding the Redis Labs platform.The successful candidate will be a technically savvy multi-tasker with a "can do" attitude, a love for challenges and a customer-first mind.
Above all, a focus on world-class client service is key.If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.ResponsibilitiesDo the onboarding to help clients' start to use Redis Labs' technological platform.Develop a strong working relationship with clients and become their trusted advisor.Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues.Collaborate with team leaders and managers across Redis Labs' international offices to initiate and drive new processes that streamline product delivery.Requirements3+ years of experience in pre/post sales engineering (ideally database engineering) for enterprise softwareHands-on experience with server-side software development and LinuxPractical hands-on experience with a major cloud provider (AWS, Azure or GCP)Experience in proactively growing customer relationships within an account while expanding their understanding of the customer's businessStrong technical skills with which to assess and address the client's' needs and challengesStrong presentation, verbal and written communication, organization, multitasking, and time management skillsProven multitasking and prioritization skillsA Bachelor degree from a University is a must-preferably in Computer ScienceAdvantagesDemonstrable proficiency with at least one programming language (Java, C#, Python, Javascript)Experience with NoSQL databases or distributed cachesPandoLogic.Category: General

Keywords: VIOLA, Mountain View , Corporate Technical Account Manager, IT / Software / Systems , Mountain View, California

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