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HR Operations Program Manager

Company: Cushman & Wakefield
Location: Mountain View
Posted on: June 20, 2022

Job Description:

Job Description SummaryThe Program Manager, Talent Onboarding & Offboarding will design and deliver the account-wide onboarding experience for our new hires in the Bay Area, and design and deliver efficient and effective offboarding from the account . They will become an expert in onboarding new hires, and have the opportunity to reinvent how we can deliver exceptional onboarding experiences at scale. As a trusted leader and member of the People Operations team, they will work with other program managers, HR partners, and onboarding and offboarding specialists within the business to build large, cross-team programs and processes in a dynamic, high-growth space.Job Description

  • This is a hands-on operational role, and requires active participation in the development and implementation of the onboarding and offboarding programs
  • Work independently and within a team on all onboarding and offboarding program development and implementation actions, processes and initiatives
  • Align Onboarding and Offboarding programs to support the overall strategy of the business and KPI attainment
  • Expand the current Onboarding program to include activities and deliverables for 30-60-90 days
  • Seamlessly tie in remote onboarding with on-site onboarding to ensure a positive experience for all parties
  • Work closely with the hiring managers and teams to identify, record and ensure adherence to the technical training requirements related to onboarding
  • Liaise cross-functionally with the account to ensure that the programs developed meet the requirements of the teams
  • Establish the mission statement and all aspects of setting expectations with the individuals and the account
  • Define and track key performance indicators to determine the success of the programs and adjust/redesign accordingly
  • Develop Onboarding and Offboarding playbooks, including those for hiring managers
  • Analyze the existing Onboarding and Offboarding programs to determine improvements, additions and changes required
  • Capture and track action items for Onboarding and Offboarding and ensure that these are achieved
  • Lead and facilitate the day to day management of the Onboarding/Offboarding team in conjunction with the Director of People Operations
  • Listen and understand requirements, and translate these into roadmaps, programs, and processes
  • Work closely with the compliance department to ensure adherence to policies, processes and requirements
  • Identify potential risks and develop mitigation plans
  • Partner with subject matter experts to drive delivery and adoption of the program
  • Ensure that Onboarding programs are consistent, easy to use, and representative of the requirements of a new hire to assimilate quickly and effectively
  • Identify opportunities to simplify, scale, streamline and drive impact
  • Ultimately responsible for all tasks associated with onboarding and offboarding individuals, with adherence to policies, processes and laws
  • Act as liaison with other departments and our client, including executive-level staff
  • Perform advanced G-Suite (sheets, decks, documents) graphics, database, and presentations
  • Initiate and respond to correspondence
  • Handle confidential and non-routine information
  • Performs other related duties as required or requestedEDUCATION/EXPERIENCE/TRAINING:
    • High school Diploma or GEDWORK EXPERIENCE:
      • 5+ years of related work experience in onboarding, training and/or project managing onboarding programs
      • Experience building new hire onboarding programs/project managing onboarding programs
      • Instructional design experience with a focus on developing, implementing, and continuously improving online and in-person learning experiences
      • Proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines
      • Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes, and priorities
      • Previous experience creating and rolling-out SOPs and processes
      • Must be customer-centric
      • Demonstrated business acumen
      • Ability to develop trusted partnerships
      • A focus on execution excellence
      • Experience in collaborating across all levels of the business
      • An unwavering focus on ensuring a positive employee experience at all stages of Onboarding and Offboarding processes
      • Ability to influence others to move towards a common goal
      • Be a fast-thinking, high-energy individual who is able to think big and be innovative
      • Excellent written and verbal communication skills
      • Excellent organizational and time management skills
      • Ability to set priorities, meet deadlines and follow through
      • Ability to handle and keep confidential, sensitive information
      • Excellent People Partnering skills
      • Problem solving, critical thinking, and attention to detail
      • The ability to think strategically
        • Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
        • May involve periods of standing, such as operating at a copier/fax/scanner or standing desk
        • Regularly required to talk, hear, and use hands and fingers to write and type
        • Ability to speak clearly so others can understand you
        • Ability to read and understand information and ideas presented orally and in writing
        • Ability to communicate information and ideas in writing and orally so others will understand
        • Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displaysAAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.COVID-19 REQUIREMENTSThis position requires that the employee perform services for a customer at a customer facility. The customer mandates that all service providers entering its facility be fully vaccinated against COVID-19. In light of the customer's requirement, C&W will require each individual to be fully vaccinated for COVID-19 prior to commencing employment in this position, except to the extent that applicable law requires a reasonable accommodation for the individual (and to the extent that such accommodation does not impose an undue hardship on C&W).Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative--- Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email or All inquiries not related to accommodations will go unanswered.

Keywords: Cushman & Wakefield, Mountain View , HR Operations Program Manager, Human Resources , Mountain View, California

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