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Content Creator Retail Operations

Company: Specialized
Location: Morgan Hill
Posted on: May 12, 2022

Job Description:

Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. No matter where you begin with the company, you get to decide where you want to go whether it's marketing, finance, product development, sales, or an international assignment. Join us in making the world a better place through the power of bicycles and build your dream career at the same time!
Content Creator Retail Operations"Develop the educational & operational content for Specialized's Owned Retail"
Are you a natural-born communicator? Are you passionate about cycling, and you get a thrill out of telling people how bikes are the coolest vehicles in the world? Do you excel at implementing protocols that serve our communities and elevate our retail services? Do you enjoy problem solving and collaborative creation?
If you were able to answer "yes" to these questions, we want to talk to you!
We are searching for an engaging communicator, with a passion for cycling and customer service, to join our team as a Content Creator familiar with Retail Operations to help us achieve our goal of sharing the cycling stoke with the world!
Summary: The Specialized University teammate will build Retail Operations educational content supporting our retail staff. Staying closely connected to the SU team and working in adjacent alliance with our Owned Retail teams to ensure the right assets are built to educate on protocols and standard methodologies, making sure both messaging and values are consistent and aligned with brand.

  • Responsible for content creation that educates retail staff, creates consistency, and establishes high-quality customer service and retail experience.
  • Is a hardworking storyteller and passionate bicycle connoisseur who loves talking about cycling and owns a deep understanding of how retail operations are crucial to guarantee the best Rider experience.
  • Is a product specialist that understands Specialized technologies and how they benefit the rider's experience on the bike.
  • Develops assets and educational content that feeds the department's digital learning platforms. These assets will supply on brand product messaging to worldwide teams, supporting the growth and consistency of the Specialized owned retail experience at a global level.
  • Will work cross functionally with Owned Retail to help build the knowledge base to proactively mitigate errors and elevate our retail operations.


    • Distill the protocols that make up the Specialized Retail Experience, into tangible educational pieces that will build our teammates' confidence.
    • Work in close collaboration with Owned Retail and Specialized University teams to assure content creation is relevant and aligns with critical business metrics.
    • Co-Develop informative content and excel at message delivery in person, on camera and on web.
    • Regular in-field travel that supports the role. (Retail visits, attendance of key cycling events, Int'l subsidiary interaction, and any travel related with content creation work)
    • Ride Bikes, a lot. Riding is Learning.


      • Be a bike enthusiast, with a passion for all types of cycling
      • Have extensive bicycle retail experience (3+ years)
      • Possess excellent verbal and written communication skills
      • Ability to craft engaging presentations in PowerPoint and thrive on speaking publicly to a group or camera
      • Be a strategic problem solver, able to work with little direct supervision and instruction
      • Successfully balance multiple demanding tasks simultaneously
      • Have a current passport, driver license and clean driving record

        Here at Specialized we believe that bikes have the power to change lives for the better. We are a culture of barrier-breakers, but we need your unique ideas and backgrounds to help us push boundaries and change the world. We are always looking for creative, innovative, and passionate people who can contribute to our mission of getting people outside. Regardless of your qualifications, if you think this could be you and you're ready to make a difference, please apply! We hope that you will reach out and show us how you can make an impact here.
        See what we are up to on , , and most importantly, our #.
        We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
        See what we are up to on , , and most importantly, our #.

Keywords: Specialized, Mountain View , Content Creator Retail Operations, Hospitality & Tourism , Morgan Hill, California

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