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Sr Program Coordinator (Health & Performance)

Company: CBRE
Location: Mountain View
Posted on: September 12, 2023

Job Description:

Sr Program Coordinator (Health & Performance)

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Administrative, Customer Service, Project Management


Mountain View - California - United States of America, Sunnyvale - California - United States of America


The Senior Workplace Program Coordinator provides workplace services and administrative support to increase individual well-being, personal productivity, and organizational effectiveness. The Senior Coordinator connects employees to their environment and helps them find balance in their life through high-touch services and world-class customer service support delivered by employees like the Senior Workplace Program Coordinator. The Senior Workplace Program Coordinator is responsible for providing customer service, marketing & communications support, scheduling assistance, program documentation updates, and other duties as needed in support of the Specialty Programs. The program gives employees access to amenities such as fitness programs and massage services by making it easier for employees to take care of themselves beyond their day-to-day work responsibilities.

Essential Duties & Responsibilities:

  • Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:
    • Massage & Fitness Programs
    • Vendor Management
    • Meeting & Event Support
    • Community Building
    • Workplace Coaching
    • Space Reset
    • Workplace Onboarding
    • New Site Openings
    • Recreation Programs
    • Project Management
    • Provide customer service via Client's internal channels, including ticketing system, scheduling, phone, email, or in-person.
    • Thrives in a fast-paced environment and in ambiguity.
    • Program marketing and communications through internal channels.
    • Maintain and update program documentation.
    • Create and maintain a wide variety of templates, toolkits, presentations and other documents.
    • Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
    • Provide support for delivery of onsite events and services as necessary.
    • Provides administrative support for the Workplace Program team as directed, including expense management, meeting coordination, office and workplace experience, equipment care, and supply management.
    • Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar client specific portals. Ensures client and company materials comply with client and company brand guidelines.
    • Utilizes and maintains the integrity of databases and other digital tools associated with service delivery, as requested.
    • Ensures all billings for business services are invoiced and billed as required.
    • Attend, move meetings and coordinate all moves with client contacts.
    • Responds to customer requests and complaints regarding Workplace Program services.
    • Performs other duties as assigned.
    • Supervisory Responsibilities: No formal supervisory responsibilities in this position.


      Reasoning Ability: Understand and carry out general instructions in standard situations. Solve problems in standard situations, which requires basic analytical skills.

      Financial Knowledge: Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

      Intermediate skills with Google Workspace products such as Gmail, Drive, Calendar, Meet, Chat, Sheets and Slides. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

      Communication Skills: Ability to tailor communications based on audience;Strong vendor facing and user facing communication skills. Respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Effectively present information to an internal department and/or large groups of employees. Comfortable meeting and interacting with new people. Warm and engaging demeanor, and the ability to assess circumstances, empathize and offer help.

      Certificates and/or Licenses: None
      Education and Experience: HS Diploma or GED required. A minimum of 2 - 3 years related experience (e.g.Concierge, Hospitality, Room Management, or Customer Service roles) is required. Associates or Bachelors degree preferred.


      Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

      • Project management experience
      • Facilities or space management
      • Proficient with Google sheets or Excel
      • Creative writing background

        Not required but preferred:


        Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

      • Complete at a satisfactory level all required and assigned HSE training.
      • Follow all activity policies and procedures, including all HSE related requirements at all times.
      • Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
      • Report any condition which you feel could result in an accident or injury and / or stop work if required.

        CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr. Program Coordinator position is $65,000 annually and the maximum salary for the Sr. Program Coordinator position is $80,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

        CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

        NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Mountain View , Sr Program Coordinator (Health & Performance), Healthcare , Mountain View, California

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