Sr Program Coordinator (Health & Performance)
Location: Mountain View
Posted on: September 12, 2023
Sr Program Coordinator (Health & Performance)
Areas of Interest
Administrative, Customer Service, Project Management
Mountain View - California - United States of America, Sunnyvale -
California - United States of America
The Senior Workplace Program Coordinator provides workplace
services and administrative support to increase individual
well-being, personal productivity, and organizational
effectiveness. The Senior Coordinator connects employees to their
environment and helps them find balance in their life through
high-touch services and world-class customer service support
delivered by employees like the Senior Workplace Program
Coordinator. The Senior Workplace Program Coordinator is
responsible for providing customer service, marketing &
communications support, scheduling assistance, program
documentation updates, and other duties as needed in support of the
Specialty Programs. The program gives employees access to amenities
such as fitness programs and massage services by making it easier
for employees to take care of themselves beyond their day-to-day
Essential Duties & Responsibilities:
- Provides coordination and administrative support for delivery
of Workplace Services. Services include, but are not limited to:
- Massage & Fitness Programs
- Vendor Management
- Meeting & Event Support
- Community Building
- Workplace Coaching
- Space Reset
- Workplace Onboarding
- New Site Openings
- Recreation Programs
- Project Management
- Provide customer service via Client's internal channels,
including ticketing system, scheduling, phone, email, or
- Thrives in a fast-paced environment and in ambiguity.
- Program marketing and communications through internal
- Maintain and update program documentation.
- Create and maintain a wide variety of templates, toolkits,
presentations and other documents.
- Maintains relationships with vendors that provide services and
goods to the office. Ensures all vendors used have current proof of
insurance and contractual documentation in place, per
- Provide support for delivery of onsite events and services as
- Provides administrative support for the Workplace Program team
as directed, including expense management, meeting coordination,
office and workplace experience, equipment care, and supply
- Manages accuracy, production, quality and retention of program
materials; which may include administration of SharePoint sites or
similar client specific portals. Ensures client and company
materials comply with client and company brand guidelines.
- Utilizes and maintains the integrity of databases and other
digital tools associated with service delivery, as requested.
- Ensures all billings for business services are invoiced and
billed as required.
- Attend, move meetings and coordinate all moves with client
- Responds to customer requests and complaints regarding
Workplace Program services.
- Performs other duties as assigned.
- Supervisory Responsibilities: No formal supervisory
responsibilities in this position.
Reasoning Ability: Understand and carry out general instructions in
standard situations. Solve problems in standard situations, which
requires basic analytical skills.
Financial Knowledge: Requires basic knowledge of financial terms
and principles. Ability to calculate simple figures such as
Intermediate skills with Google Workspace products such as Gmail,
Drive, Calendar, Meet, Chat, Sheets and Slides. Comfortable with
and embracing of new technologies and digital tools; such as Apps,
databases, financial management, work order management, social
networking, cloud technologies, handheld mobile technologies and
applications, and communications.
Communication Skills: Ability to tailor communications based on
audience;Strong vendor facing and user facing communication skills.
Respond to common inquiries or complaints from clients, co-workers,
and/or supervisor. Effectively present information to an internal
department and/or large groups of employees. Comfortable meeting
and interacting with new people. Warm and engaging demeanor, and
the ability to assess circumstances, empathize and offer help.
Certificates and/or Licenses: None
Education and Experience: HS Diploma or GED required. A minimum of
2 - 3 years related experience (e.g.Concierge, Hospitality, Room
Management, or Customer Service roles) is required. Associates or
Bachelors degree preferred.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company
policies to achieve set results and deadlines. Responsible for
setting own project deadlines. Errors in judgment may cause
short-term impact to co-workers and supervisor.
- Project management experience
- Facilities or space management
- Proficient with Google sheets or Excel
- Creative writing background
Not required but preferred:
Responsible for personal safety and the safety of those who are
affected by your work. This includes but is not limited to:
- Complete at a satisfactory level all required and assigned HSE
- Follow all activity policies and procedures, including all HSE
related requirements at all times.
- Participate in all HSE related programs & activities as
required, including incident investigations, interviews, auditing,
and assessment, etc.
- Report any condition which you feel could result in an accident
or injury and / or stop work if required.
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Sr. Program Coordinator
position is $65,000 annually and the maximum salary for the Sr.
Program Coordinator position is $80,000 annually. The compensation
that is offered to a successful candidate will depend on the
candidate's skills, qualifications, and experience.
CBRE is an equal opportunity employer that values diversity. We
have a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law. We also provide reasonable accommodations, as
needed, throughout the job application process. If you have a
disability that inhibits your ability to apply for a position
through our online application process, you may contact us via
email at firstname.lastname@example.org or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
Keywords: CBRE, Mountain View , Sr Program Coordinator (Health & Performance), Healthcare , Mountain View, California
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