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Senior Product Manager, SMB Lending Marketplace

Company: Intuit Inc.
Location: Mountain View
Posted on: June 1, 2024

Job Description:

QuickBooks proudly serves over 6 million small & medium sized businesses (SMBs). While initially started as desktop and bookkeeping software, QuickBooks has grown to provide millions of businesses with , , , , and other financial services - moving over $200 billion in and out of businesses every year.Small businesses fuel our global economy, but the odds are stacked against them. One of two businesses fail in the first five years, and two of three fail before they turn ten. Of the most severe challenges a small business faces, is managing their cash flow: balancing inflows and outflows, late customer payments, funding growth, and making payroll all while hoping there's enough leftover for profit or a rainy day.QuickBooks is on a mission to change the game by providing access to services that improve business's prospects and increase their survival rate. If you have a passion for helping SMBs solve their cash flow & growth challenges, and are energized by the opportunity to transform our Lending Marketplace to help as many SMBs get access to the funding they need, this hyper-growth role might be for you.You will immerse yourself in your customers' problems and lead a team of designers and engineers - while partnering with Business Development, Partnership Operations and various external lending partners - to create new opportunities to solve cash flow & growth challenges by connecting the business with lending solutions at the moment of need, ultimately enabling them to stay focused on running and growing their business.Responsibilities

  • Inform the product vision with customer-centric research, rapid experimentation, an appreciation for the fintech ecosystem and business opportunity, and then drive awareness and support throughout the QuickBooks organization
  • Be customer-obsessed and lead the team to build delightful and seamless customer experiences for SMBs in need of financing AND the Lending Partners serving QuickBooks SMBs
  • Strategically partner with Business Development, Partnership Operations, Lending Platform, Marketing, Data Science, Legal & Compliance teams
  • Be the domain expert for your product and drive execution on the team's roadmap through agile engineering sprints, prioritizing between new features and customer feedback, and partnering with design to execute simple and impactful customer-driven solutions
  • Collaborate with other QuickBooks ecosystem partners (e.g., QuickBooks Checking, Payroll, Payments, and Accounting) to build end-to-end delightful experiences for the customer
  • Encourage a culture of experimentation, learning, and a growth-mindset - never settling for the status quo and innovating on the bleeding edge of what's possible
  • Be bold and be entrepreneurial; foster a culture of innovation and impact
  • Manage the tensions between customer, partner, and business value creation to enable sustainable and best-in-class lending solutions for SMBs, while disrupting the status quo and generating excitement for the offering
    • 6+ years designing and delivering world-class products in a Product Management role
    • 3+ years of experience working in fintech products, with a portfolio of product and feature releases that demonstrate well-crafted customer experiences
    • Familiarity with other financial products used to manage cash flow: lending, merchant cash advances, factoring; basic knowledge of financial industry laws and regulations
    • Track record of setting a product vision and translating it into a roadmap and end-to-end execution
    • Passionate about solving customer problems (the big ones and the small ones)
    • Strong communication skills with engineering, business, design, and executive stakeholders
    • Develops and defends strong points of view with data and analytics; comfortable with statistical analysis, and not afraid to be wrong - but adjusts rapidly to new data
    • Demonstrated ability to understand and discuss technical concepts, manage trade offs, and efficiently frame and evaluate new ideas
    • High level of professionalism, passion and a sense of urgency to "make things happen"
    • Bachelor's degree required. A major in Computer Science, Electrical Engineering, or a related technical discipline a plus
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Keywords: Intuit Inc., Mountain View , Senior Product Manager, SMB Lending Marketplace, Executive , Mountain View, California

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