Nursing Operations Director
Company: Kaiser
Location: Santa Clara
Posted on: April 15, 2024
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Job Description:
Job Summary: Plans, organizes, directs, evaluates and
coordinates administrative nursing services within a single medical
center including but not limited to patient care staffing office
and systems, nursing supervisors, quality liaisons, bed control,
and lift team/transport. Collaborates with KFHP/H and the Medical
Group staff in the development and execution of strategic plans,
providing quality care, and managing cost-effective services which
are aligned with federal, state, and local regulations. Accountable
for the following areas dependent upon medical center beds and
services offered: Administrative Services: Staffing Offices
including systems, Nursing Supervisors, Bed Control, Nursing
Quality including Quality Liaisons and Responsible Reporting. Key
Relationships include Clinical and Administrative Director peers,
Chiefs of Service, other department directors reporting to
Assistant Administrators for clinical and operations, regional PCS,
AMGAs, community peers.Essential Responsibilities: Collaborates
with CNO and other medical center management in identifying and
implementing innovative models and best practices with an emphasis
on quality of care, service improvements and cost reduction. With
TPMG partner and other Directors, directs development and
implementation of quality and utilization standards across the
continuum of care to ensure coordinated plans of treatment, patient
focused delivery of services and cost effective utilization of
necessary services. Builds trust with the nursing team through
visibility. Coordinates with TPMG to provide for the seamless
transition of patients across the continuum of care. Establishes
partnerships with facility leadership groups. In collaboration with
medical staff and facility leadership ensures a superior care
experience and a safe environment with patients and staff. Ensures
policies, practices, and procedures comply with administrative,
legal and regulatory requirements of the Health Plan contract and
governmental and accrediting agencies. Maintains and updates
administrative policies and procedures related to nursing. Oversees
the development of department standards as identified by regulatory
agencies including policies and procedures. Provides clinical and
professional oversight for areas of accountability. Assures
successful implementation of organizational strategies: Hospital
Efficiency, Work Place Safety, Supply Cost Initiative including OR
Back-log, Patient Satisfaction. Through the hiring, retention, and
development of internal staff in areas of accountability, achieves
staffing ratios and optimal patient outcomes with minimal
dependence on premium pay (overtime and registry/traveler staff).
Mentors nursing managers in development of leadership skills,
fiscally accountable staffing/scheduling practices, professional
development of staff, and outcomes based practice. Utilizes
research data to implement clinical changes and the delivery of
patient care and member services. Develops services that achieve a
high level of customer satisfaction with emphasis on customer
service, highest standards of quality and innovation. Maintains a
state of continuous regulatory readiness. Enhances nursing practice
and patient outcomes through the effective use of the GRASP
committee. Plans, organizes, directs, evaluates, and coordinates
the staffing office including effective use of position control,
scheduling practice, time and attendance system (TIME), staffing
system (ANSOS), and workload system (GRASP). Develops and manages a
high-functioning staffing office team that effectively utilizes
resources, systems, and policies and procedures. Ensures nursing
supervisors provide professional and clinical oversight on
off-shifts including mentoring of assistant nurse managers and
staff. With Utilization Management, Support Services, ED, and other
hospital departments, manages bed control by ensuring appropriate
policies and procedures, effective communication channels, rapid
response to EPRP for bed, and timely dispute resolution. Maintain
bed control flow on a day-to-day basis. Works with facility Chief
Financial Officer and Admitting Office to assure coordination of
movement of patient through system and facilitate work with
financial counselors. Includes accountability for Admissions,
Discharge, and Transfers (ADT) system. Collaborates with Quality
and Service on the development of nursing quality program. Manages
Quality Liaison(s) and ensures successful implementation of
responsible reporting program and other nursing quality programs.
Manages and resolves human resource, labor relations, employee and
department safety and risk management issues. Participates in
developing the hospitals plan for the recruitment and retention of
nursing resources to ensure that a sufficient number of qualified
staff members are available to meet the needs of the patients.
Directs the budget and resource allocations for designated
departments. Manages the financial performance and identifies and
implements strategies to reduce costs and improve quality of care
and services. Communicates effectively as hospitals advocate to
members of the community, continually seeking ways to improve and
promote the public relations objective of the hospital and
marketing services. Accesses KP Health Connect to evaluate the
quality of care provided. Uses KP Health Connect to manage clinical
operations. Monitors quality, appropriateness, and accuracy of KP
Health Connect documentation. Maintains role specific KP Health
Connect competencies. Kaiser Permanente conducts compensation
reviews of positions on a routine basis. At any time, Kaiser
Permanente reserves the right to reevaluate and change job
descriptions, or to change such positions from salaried to hourly
pay status. Such changes are generally implemented only after
notice is given to affected employees. Basic Qualifications:
Experience Minimum seven (7) years of nursing experience in patient
care. Minimum five (5) years of management experience required.
Education
Keywords: Kaiser, Mountain View , Nursing Operations Director, Executive , Santa Clara, California
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