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Consultation Liaison Program Manager - FT - Days - PSYCH CNS MED IP

Company: El Camino Health
Location: Mountain View
Posted on: January 22, 2023

Job Description:

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. -We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. -Come join the team that makes this happen.Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.FTE1Scheduled Bi-Weekly Hours80Work ShiftDay: 8 hoursJob DescriptionForm, lead, and facilitate cross functional teams in the planning, developing, coordinating and implementing of the proactive consultation model with the goal of early intervention in situations of increased complexity to improve efficiency, quality, and the patient experience. Facilitate patient and healthcare team experience and performance improvement teams in collaboration with clinical and non-clinical team leaders and senior leaders.The consultation liaison (C-L) program manager serves as the clinical leader for the consultation-liaison service, advancing the care of the patients throughout the organization who require psychiatric consultation. The role leads performance improvement initiatives through application of clinical expertise, knowledge of both clinical and administrative settings and frequent interactions with a variety of clinical and non-clinical roles. The program manager will utilize their expertise in enhancing the program, develop evidenced-based practice, education and collaboration, mentoring, and demonstrate change leadership. -The program manager coordinates the team's efforts to design, implement, measure, and report on early psychiatric intervention strategies in response to consultation requests across the continuum of care. - The program manager conducts comprehensive patient studies to evaluate activities and outcomes, manages policies and protocols, and reviews current best practice through networking and ongoing education.Key Responsibilities

  • Collaborates with the MHAS leadership team to improve the use of evidence-based practice for the C-L service and improve clinical outcomes by co-leading PI projects, developing education modules, and gap analysis. - (Examples: identifies barriers to be addressed, suggests creative actions and education plans, and maintains senior leader support.)
  • Leads, facilitates and collaborates with the multi-disciplinary team across the enterprise to integrate evidence-based practice recommendations into clinical practice and organizational processes. - Works directly with service line leaders, medical staff (e.g. Co-Management), nursing and community providers to improve care for the patients requiring psychiatric consultation. (Examples: develops new processes, forms, clinical tools to advance care.)
  • Maintains current knowledge of management of the C-L program, and of current clinical practice /other guidelines and regulatory specifications to include Joint Commission as well as health plan specialty certifications. - (Examples: reads and accesses resources, shares new developments, attends workshops and conferences.)
  • Supervises and controls all program-specific data generation for C-L programs including IT/iCare reporting, patient-reported outcomes, and data registries. Partners with clinical data analysts/staff. Reviews and analyzes data regarding clinical outcomes and regulatory compliance. - Provides data and reports to executive and physician leadership, and department directors. - Works closely with clinical analysts and IT/iCare staff to develop reports and improve data collection. (Examples: length of stay, re-hospitalization and other pertinent data.)
  • Concurrently monitors the program's performance of care on C-L service across the enterprise including med/surg units, ED in both MV and LG locations, providing education and intervention with clinical staff and providers as necessary to improve delivery of care.
  • Provides feedback to the team and develops strategies to overcome organizational barriers regarding knowledge, process and interdepartmental collaboration. Additionally, brings frontline hospital staff feedback to the multidisciplinary team. -
  • Demonstrates teamwork and utilizes communication/ influencing expertise to foster collaboration among the health teams and in the adoption of best practices. - (i.e., supports organizational objectives, upholds ethical and moral principles in delivering compassionate care, and contributes to the greater good of the organization.).
  • Complies with regulatory standards and laws and strives to continue to advance the program. (i.e., maintains knowledge of current, changing and proposed standards and implements them in the service, reviews policies and procedures periodically and revises if necessary, holds staff accountable for meeting standards with regard to safety, licensure, required health screenings and mandatory education, defines Corporate Compliance Plan verbally and in writing as it applies to MHAS).
  • Demonstrates complex/high-level communication skills. Presents to Executive Leadership. - (i.e., interprets "Big Picture" for department and communicates it to staff and other departments, positively influences paradigm shifts, holds effective meetings, holds monthly staff meetings, gives clear presentations, excels at both verbal and written communication.)
  • Plan and directs services to improve clinical outcomes. (i.e., plans and manages workflow to meet patient and healthcare team needs, develops operational plans, develops policies and procedures, determines proper resource allocation and organizational structure, coordinates activities with others and communicates plans, trains and educates staff.) - - - -QualificationsBachelor's degree in nursing or related field; Master's preferred. Three (3) years' clinical experience leading teams in the specialty. Knowledge of inpatient and clinic operations within the specialty. Excellent communication skills, both oral and written, interpersonal, and facilitation skills. Computer proficiency including Microsoft office suite programs. Demonstrated ability to produce results and coordinate projects. Proven critical thinking and problem-solving skills with the ability to organize analyze and present data.License/Certification/Registration RequirementsValid California RN license *or* other professional license required. Current BLS certifications Certified Psychiatric nurse, preferred. Certified Clinical Nurse Educator/Leader, preferred.Ages of Patients ServedThis position will serve Adult, and Older Adults.Salary Range:72.20 - 108.30 USD HourlyThe Physical Requirements and Working Conditions of this job are available. -El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.Medium Work - Requires standing the majority of the shift with the ability to lift up to 35 lbs. frequently. Work involves sitting, kneeling, climbing and squatting. - (Physical Requirements-United States of America)An Equal Opportunity Employer:El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

Keywords: El Camino Health, Mountain View , Consultation Liaison Program Manager - FT - Days - PSYCH CNS MED IP, Executive , Mountain View, California

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