Inside Sales Manager
Company: AutoNation, Inc.
Location: Mountain View
Posted on: January 21, 2023
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Job Description:
BMW of Mountain View Position Overview The e-Commerce Sales
Manager has the opportunity to lead a sales team to create an
exceptional experience for customers. This role is responsible for
selecting, training, coaching, developing and retaining the very
best e-Commerce Sales Associates for the store and driving a
high-level of performance among the sales team to increase market
share, achieve targeted unit sales and profit margins while
delighting every Customer along the way. Who Would I Interact With?
This position interacts daily with Customers, Sales Associates,
Sales Managers, Financial Services Manager and support staff, just
to name a few. What are the day-to-day responsibilities? Leading
yourself and the team in a way that supports AutoNations Vision and
Mission Setting a clear vision and goals for the sales team to
achieve targeted performance in new and used vehicle sales and
profit Engaging and motivating the team to achieve key goals,
performance expectations and AutoNation best practice processes
Driving the business through a high-level of involvement in the
day-to-day operations Ensuring that e-leads are handled timely,
answering questions, providing information and ideally setting an
appointment for a visit to the store Manage the follow-up with
e-leads to assist them as needed through their research phase until
ready for a vehicle purchase Ensure Customers are transitioned
effectively from phone and internet contact to their in-store
experience Managing the negotiation process with Sales Associates
ensuring that customers understand their vehicle purchase options
and pricing Appraising vehicles for trade Managing all three areas
of customer traffic: Showroom, E-Commerce, and Phones Partnering
with General Manager and/or General Sales Manager to plan and
manage new and used vehicle inventory Assisting in managing
controllable expense elements for the New and Used Vehicle
Departments Analyzing the business to determine shortfalls and
developing action plans to improve performance How will I know if I
am successful? The performance of a Sales Manager is measured by
achieving: Targeted e-lead conversions to appointments Targeted
unit sales and gross profit Targeted Associate retention Targeted
Customer Satisfaction Index What are the requirements for this job?
High School diploma or equivalent Proven success in eCommerce
automotive sales Proven leadership ability to mentor and train
others Ability to set and achieve targeted goals Ability to drive
an exceptional Customer experience Demonstrated communication and
interpersonal skills Organization and follow-up skills Experience
and desire to work with technology Valid in-state drivers license
and have and maintain an acceptable, safe driving record What are
the opportunities for career growth? Our Sales Managers have a few
options for career growth and development after success in this
role. Opportunities may include: Used Vehicle Manager Financial
Services Director Company Overview AutoNation, a provider of
personalized transportation services, is driven by innovation and
transformation. As one of America's most admired companies,
AutoNation delivers a peerless Customer experience recognized by
data-driven consumer insight leaders, Reputation and J.D. Power.
Through its bold leadership and brand affinity, the AutoNation
Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us."
AutoNation has a singular focus on personalized transportation
services that are easy, transparent, and Customer-centric. Benefits
Click here to learn more about our Benefits. Join us as we pave the
way to moving our company, our communities and our industry
forward. Apply today at a location near you or wherever you dream
the road will take you. AutoNation is an equal opportunity employer
and a drug-free workplace.
Keywords: AutoNation, Inc., Mountain View , Inside Sales Manager, Executive , Mountain View, California
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