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Assistant Manager, E-commerce

Company: Hope Services
Location: Mountain View
Posted on: September 21, 2022

Job Description:

Hope Services is Silicon Valley's leading provider of services to people with developmental disabilities and mental health needs.
> > > > > Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2021 Top-rated Nonprofit by GreatNonprofits, Guidestar Platinum Seal of Transparency and Charity Navigator's Gold Seal of Transparency in addition to 100 out of 100 on Leadership & Adaptability
We serve approximately 3,500 people and their families in six counties and provide a broad spectrum of services. Hope Services seeks candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.
*Hope Services requires all employees to be fully vaccinated and boosted against COVID-19. This mandate allows for limited exemptions and a grace period for new hires to comply with the vaccination requirement.
Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!
Summary To supervise day-to-day operations of the e-commerce/book business of Hope Thrift which includes the warehouse processing center operations and general donation center. May also be involved in training of staff and clients as needed. To maintain a safe and clutter-free work environment. Must be able to display strong problem-solving skills, be independently motivated and be willing to work on assignments. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Oversee and assure quality of operations and services of Hope e-commerce business. 2. Manage the processing of all incoming and outgoing product to meet operational needs. 3. Assures accuracy and timeliness of billing, inventories and various internal and external reports. 4. Oversee complete operational aspects including safety and regulatory compliance, adherence to agency mission and values. 5. Operates machinery and large equipment as needed to support operations and assure completion of tasks. Includes being certified to operate a forklift. Hope Services will train if needed. 6. Oversee and assign daily responsibilities to internal support staff and client workers and will train staff to perform quality work. 7. Assures compliance with all safety regulations and creates a safe work environment by complying with all building maintenance and safety practices. 8. Acts as a mandated abuse reporter. 9. May perform special projects or other duties as assigned to assure efficiency of operations. Qualifications Required Experience working in a warehouse setting is desirable. Supervisory experience is preferred. Required Knowledge and Skills 1. Proficiency in MS Word, Excel, database and spreadsheet. 2. Ability to communicate professionally in both written and oral forms; ability to observe, evaluate, document and communicate verbally and in writing. 3. Strong problem-solving skills and sound decision-making abilities with proper use of common sense. 4. Ability to relate in a positive, constructive manner with clients, HOPE staff, community and business members. 5. Ability to work independently, including managing time, prioritizing, scheduling activities, completing assignments and following up. 6. Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers 7. Knowledge of the operation of rehabilitation and business organization and its relationships with various agencies, institutions, and segments of the community. 8. Willingness to work with people with disabilities and quickly determine a person's capabilities; must be patient and understanding.
Environmental Conditions Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations. Exposure to outdoor weather and environmental conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Do you have what it takes to make a difference?
Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??
Visit www.hopeservices.org to find out more about us and the people we serve.
Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

PI190318747

Keywords: Hope Services, Mountain View , Assistant Manager, E-commerce, Executive , Mountain View, California

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