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Manager, Client Services

Company: Compass Group USA Inc
Location: Mountain View
Posted on: September 19, 2022

Job Description:


ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.

Key Responsibilities:

* Provides continued high standard of service and communication to maintain client base
* Surveys existing accounts for new opportunities
* Manipulates data as needed for internal business reviews/meetings
* Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
* Manages internal resources to problem solve for issues that have happened in the field
* Serves as liaison between client and sector to ensure all relevant information is communicated
* Performs other duties as assigned


* Bachelor's Degree
* 3-5 years of experience
* Demonstrated ability to prepare, analyze and present complex business reviews to Clients
* Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
* Demonstrated ability to use analytical and intuitive judgment and sound decision making
* Strong problem solving skills
* Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:1081494


Brandy Wilson

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment: Customer Service

Keywords: Compass Group USA Inc, Mountain View , Manager, Client Services, Executive , Mountain View, California

Click here to apply!

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