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Program Manager III

Company: Adecco USA
Location: Mountain View
Posted on: September 17, 2022

Job Description:

The "World's Largest Search Engine" is looking for you!! Position DescriptionProject Overview:We are an eCommerce customer support business helping customers and catering to the needs of the Product teams. From overseeing agent readiness to running operations and providing key customer & product insights, we do it all. Overall Responsibilities:

  • Represent the voice of the user by providing insights, feedback, and quantitative/ qualitative analysis to the Core Product area for account disables and appeals.
  • Leverage internal tools, logs and data to identify/troubleshoot/resolve issues and identify scalable solutions through tool or process improvements.
  • Build dashboards and business presentations.
  • Build necessary analytical modeling for load balancing, forecasting, and other business aspects as needed.
  • Engage and partner with key product decision-makers to communicate and realize feature launch and support goals. Project manage the launches with cross-functional stakeholders.
  • Lead innovation programs, including piloting new processes, support channels and process optimization, while measuring/driving international product goals.
  • Collaborate with Support, Product, and Engineering partners to drive proposals that improve the end user experience and ensure resolution of top user issues.
  • Manage stakeholder expectations and communicate with internal teams and external partners.Top 3 Daily Responsibilities:
  • Program manage critical projects
  • Enable insights via dashboarding / presentations
  • Lead pilot projects and develop analytics modelingSkill/Experience/EducationMandatory
  • Bachelor Degree
  • 7+ years of experience
  • Strong written and oral communication skills
  • Data visualization, storytelling, & presentation / slide building skills
  • Strong data navigation, mining, and comprehension skills
  • Extensive experience in data analysis using SQL/MySQL. Preferably 4+ years of hands on experience on SQL.
  • Ability to build dashboards using Google Data studio, Tableau or equivalent platforms
  • Proven ability to manage multiple time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance and high attention to detail in a high-paced environment. Desired
  • Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable.
  • Excellent unstructured problem-solving, strategic and analytical troubleshooting skills, with the ability to draw insights from data and manage recommended actions.
  • Strong leadership and project management skills with demonstrated ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance and high attention to detail.
  • Previous experience as a consultant in e-commerce customer service.This particular client is requiring that all new hires show proof of Covid-19 vaccination. However, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Mountain View , Program Manager III, Executive , Mountain View, California

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