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Technical Program Manager

Company: Genesis10
Location: Mountain View
Posted on: September 14, 2022

Job Description:

Our client, the world's leading search engine and technology company, is seeking a Ads Safety EMT PgM. This is a 6 month + contract position located in Mountain View, CA.Description:

  • We are looking for a Technical Program Manager to monitor, identify and triage incidents/escalations on front line channels.
  • Provide the necessary follow up, and garner support to program management incidents to completion.
  • The work will range from smaller, manageable escalations to larger incidents that will require timely involvement and coordination to ensure remediation is in place.
  • The ideal candidate excels at handling multiple projects, is highly organized, and exhibits excellent written and verbal communication skills.
  • The candidate would be expected to leverage metrics to drive insights to inform our stakeholders of potential escalation trends, emerging risks and opportunities for improvement. Responsibilities:
    • Work with subject matter experts (SMEs) to identify relevant gaps in enforcement capabilities and/or process and identify gaps in content.
    • Use a suite of internal tools to track state, draft working notes, and publish communication and content.
    • Create and refine high-quality instructional process documentation.
    • Model data and drive data quality improvements to create quantitative models including operational, and statistical models of escalation trends and insights
    • Collect and analyze data to draw insight and identify strategic solutions
    • Strong critical thinking and analysis.
    • Familiarity with Incident Management / Triaging best practices.
    • Strong communication and organizational skills.
    • Project management skills.
    • Customer service. Requirements:
      • 4-year bachelor's degree.
      • 3-5 years of relevant experience.
      • Work with subject matter experts (SMEs) to identify relevant gaps in enforcement capabilities and/or process and identify gaps in content.
      • Use a suite of internal tools to track state, draft working notes, and publish communication and content.
      • Create and refine high-quality instructional process documentation.
      • Model data and drive data quality improvements to create quantitative models including operational, and statistical models of escalation trends and insights
      • Collect and analyze data to draw insight and identify strategic solutions
      • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp) Desired:
        • Experience with Incident Management, Emergency Responder, or a similar subject.
        • 5+ years of working experience in technology, risk management or escalation management.
        • Proficient with SQL, Tableau, HTML, CSS, Google sense, etc.
        • Proficiency with HTML and CSS, and either JavaScript or Python.
        • Familiarity with programming best practices.
        • Strong writing and editing skills.
        • Ability to write according to our internal style guide. If you have the described qualifications and are interested in this exciting opportunity, please apply!About Genesis10:Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at . "Genesis10 is an Equal Opportunity Employer, M/F/D/V

Keywords: Genesis10, Mountain View , Technical Program Manager, Executive , Mountain View, California

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