Client Relationship Manager
Company: D3 Legal Search, LLC
Location: Mountain View
Posted on: June 24, 2022
Job Description:
D3 Legal Search LLC is actively seeking the following Client
Relationship Manager candidate on behalf of a prominent and
well-established AMLAW-ranked law practice. This particular role
can be based out of the following California offices: Mountain
View, San Francisco or Santa Monica.
Position Title:Client Relationship Manager - 5+ years of relevant
experience within the professional services industry
(required).
Location - Map:Mountain View, San Francisco or Santa Monica
offices.
Employment Status:Full-time/direct-hire employment. Exempt role.
Hybrid work model.
Position Information:A prestigious and highly respected AMLAW
ranked law practice is seeking a Client Relationship Manager who
will be responsible for establishing, building and strengthening
the firm's relationship and connection with the firm's
institutional clients. The Manager will work with partners, matter
teams, and clients to manage all aspects of the relationship for
one or more major clients. This position can be based in CA
(Mountain View, San Francisco or Santa Monica).
Job Description:
- Partner with practice group leaders and business professionals
to strategically evaluate and identify needs, resources, and areas
of opportunities for institutional clients.
- Liaise with subject matter experts to facilitate the
development and implementation of technology; managing projects and
related staffing solutions to drive efficiency and high-quality
results.
- Work closely with practice management to support the management
of workflow through coordination and tracking of staffing across
assigned client matters.
- Manage project budgeting/forecasting and comparison against
actual time and billing, as well as project calendaring, timeline
and milestone development.
- Create project plans, estimate the resources needed to achieve
project goals, and lead the budget-creation process.
- Collaborate with attorney and paralegal teams to compile and
disseminate data/summaries reports; prepare presentation materials
as needed.
- Collaborate with other administrative departments, such as
Diversity, Equity & Inclusion to track and coordinate efforts
aligned with assigned clients.
- Review firm's joint pro bono opportunities to heighten
visibility and identify client opportunities.
- Manage annual calendar and applicable deadlines for specific
institutional client relationships, and coordinate future
summits.
- Routinely collaborate with firm's practice groups to coordinate
fee and retainer negotiations, responses, and track utilization
throughout the year.
- Prepare and disseminate quarterly updates.
- Prepare audit responses and collaborate with legal personnel
management to coordinate secondments.
- Collaborate and serve as point of contact for the Outside
Counsel Guidelines (OCG) management team, preparing communications
to internal teams; coordinating new processes; managing profiles
and tracking reviews.
- Work with Continuing Legal Education (CLE) team to identify and
track opportunities for assigned clients.
- Coordinate client events and planning, including invite list
development, marketing/promotion, vendor selection and management,
execution and post-event participant engagement (i.e. Meet & Greet,
Client Appreciation).
- Spearhead annual and quarterly review deliverables that
highlight milestones and successes, improved efficiencies, DE&I
progress, pro bono projects, goals and initiatives.
Desired Skills & Qualifications:
- Strong customer service orientation with superior communication
and interpersonal skills, including the ability to engage
effectively with both external and internal cliental at all
levels.
- Experience with account management or key client programs
within professional services organization.
- Demonstrated ability to deliver high-quality work and maintain
a strategic client service focus.
- Ability to build and maintain collaborative relationships, and
aptitude for building consensus and facilitating change.
- Excellent project management, organizational skills and
attention to detail.
- Ability to multi-task, handle stringent deadlines and deal with
frequent changes, delays or unexpected events.
- Highly motivated, proactive self-starter that demonstrates
ownership, commitment to the job, initiative and strong work
ethic.
- Demonstrated sound judgment and discretion as to confidential
and sensitive matters.
- Understanding of legal industry, especially large law firm
practices.
- Understanding of firm's cliental and competitive landscape;
ability to analyze, interpret and provide insight to client
teams.
- Ability to work independently and as a collaborative member of
a team.
- Ability to travel as needed.
- Proficiency in Microsoft Office Suite applications (Word,
PowerPoint, Excel and Outlook), with the ability to learn new
software applications quickly.
Education/Experience:The qualified candidate will have account
management and/or customer relationship management experience in a
law firm or professional services environment. Experience servicing
clients in the technology sector a plus. Bachelor's degree
required; MBA or JD preferred.
Compensation/Salary:Starting salary range is 150K to 160K
(DOE/DOQ), plus a robust & comprehensive benefits package, generous
PTO, 401K, flexible & accommodating WFH model, annual
reviews/raises/bonuses, and many other notable/industry-leading
perks, etc.
If interested in this full-time/direct hire Client Relationship
Manager role with this highly respected AMLAW ranked law practice
located in Mountain View and/or San Francisco, and you meet the
above qualifications/requirements, please do not hesitate to
contact the following D3 rep.:
Don MoserD3 Legal Search LLC213-785-2485 -
don@d3legalsearch.com
Keywords: D3 Legal Search, LLC, Mountain View , Client Relationship Manager, Executive , Mountain View, California
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