Key Account Manager
Company: Sumo Logic
Location: Mountain View
Posted on: June 20, 2022
Job Description:
As a Key Account Manager, you will act as a trusted advisor to
our clients, building a deep understanding of their needs, while
developing long-term partnerships. You will identify opportunities
for our clients to get the most out of Sumo Logic's suite of
products, skillfully collaborating with internal and external
partners and stakeholders to drive usage, upsells, cross-sells,
renewal opportunities, and customer success. We are looking for
well-rounded strategic operators to help us build out our Expansion
team.Responsibilities
- Own the post-sale engagement, growth, and success of a
portfolio of Sumo Logic
- Ability to drive cross-sell opportunities for additional Sumo
Logic products and features across long-term, consultative
engagements
- Develop and implement strategies for driving product adoption
and client retention with a book of business
- Experience managing projects with input from cross-functional
teams and leaders at Sumo Logic
- Become a Subject Matter Expert (SME) in Sumo Logic's product
roadmap, basic integration types, and go-to-market strategies
- Advocate for your clients internally by sharing client
feedback, usage patterns, and insights with the Product and New
Business sales teams to continuously improve the user experience
Qualification And Skills
- 3+ years of experience in a client-facing role.
- Ability to understand complex ecosystems and build great
relationships with technical and non-technical customers
- Proven record of success in developing relationships,
optimizing accounts, and working with technical products
- Previous experience (or willingness to learn) about SaaS,
Infrastructure, and observability and security use-cases
- Proactively build relationships with customers to achieve
loyalty
- Skills for balancing customer experience and satisfaction with
opportunity prioritization and upsells
- Strong problem solving and analytical skills
- Monitor and identify usage trends to uncover renewal risks and
support greater adoption rates
- Experienced in independently negotiating contract terms and
overcoming pricing objections for up-sell/cross sell activitiesWhy
You Should Apply
- Continuous career development and pathing opportunities
- Sales training in MEDDIC and Command of the Message
- Product training to develop an in-depth understanding of our
product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- New hire stock equity (RSUs) and employee stock purchase
plan
- Generous and competitive benefits
- Friendly and inclusive workplace culture About UsSumo Logic is
the pioneer in continuous intelligence, a new category of software,
which enables organizations of all sizes to address the data
challenges and opportunities presented by digital transformation,
modern applications, and cloud computing. The Sumo Logic Continuous
Intelligence Platform--- automates the collection, ingestion, and
analysis of application, infrastructure, security, and IoT data to
derive actionable insights within seconds. More than 2,100
customers rely on Sumo Logic to build, run, and secure their modern
applications and cloud infrastructures. Only Sumo Logic delivers
its platform as a true, multi-tenant SaaS architecture, across
multiple use-cases, enabling businesses to thrive in the
Intelligence Economy.
Keywords: Sumo Logic, Mountain View , Key Account Manager, Executive , Mountain View, California
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