QA Manager - Watson Orders

Company: IBM Computing
Location: Mountain View
Posted on: May 13, 2022

Job Description:

IBM QA Manager - Watson Orders in Mountain View , California IntroductionWatson Orders is a IBM Silicon Valley based technology development group targeting the development of world-class conversational AI. Our mission is to deliver advanced technology solutions that address real-world, data driven needs in a customer-facing the quick service restaurant, environment. We are focused on using state-of-the-art Machine Learning, AI, and related technologies to completely transform the customer experience!Your Role and ResponsibilitiesIBM Watson Orders is looking for a QA Manager to support the quality and testing of edge artificial intelligence (AI) product. This QA role presents the opportunity to work at the intersection of audio hardware, deep learning, and in-store edge infrastructure while collaborating with a dynamic team and helping enable one of the largest deployments of brick-and-mortar AI technology.Ideal candidate will be capable of tracking multiple dimensions of testing, from hardware to software related, while identifying confounding issues and corner cases. Candidates should also feel comfortable testing with real world conditions and real hardware, while also working to increase automation to scale. Experience and excitement for evangelizing a culture of testing and growing a team is also important.You willManage the QA team & QA activities, including planning, prioritization, estimating, performance reviewing, goal setting, and team coaching. Act both as a people manager and as a technical manager.Contribute QA perspective, while incorporating them with business needs and constraints understanding, to organizational decisions, be able to call out risks, insist on issues that need insisting on, say 'no' when needed (but not when not needed), push for 'yes' when possible, align with decisions and aim to serve wider goals.Plan, acquire, and deploy testing environments and tools.Lead the effort to increase automated Python testing, stress and performance testingSupport manual testing.Hire and support growth and retention.Lead creation and review of detailed and comprehensive test plans and test casesEffectively & efficiently collaborate with other teams and resources, to receive/provide dependencies, escalate, etc., including with a customer's remote UAT team.Manually review logs and external test results to determine root causes and suggest courses of action to improve the productTrack performance metrics and evaluate regressionsProvide structured and rigorous feedback to the R&D and management teamStrive to improve QA activity, as well as quality in the wider sense of the product, processes & organization.Continuously game ways to improve testing and probing; finding new ways to reliably break the application and developing tests to probe those breakages. Be our developers' worst nightmareWork location- Mountain View, CARequired Technical and Professional Expertise5+ years of Software Testing experience (writing and executing tests)3+ years of QA management experience, leading a team of at least 3 engineers and planning resource needs and allocation (human resources and non-human resources)At least 3 years of test automation experiencePython coding experienceExperience with CI/CD frameworksExperience working in a dynamic, and ever-changing environmentPreferred Technical and Professional ExpertiseExperience / knowledge in (computational) linguistics is a plusFamiliarity with machine learning evaluation metrics is a plusAbility to drive technical issues to resolution & RCA, working with operational & technical teams.Knowledge of hardware, networking, Linux, deployment practices, testing of distributed products, and API, front end, UX, and back-end testing.Demonstrated written, verbal communication skillsBS/MS in Computer Science / Engineering or Linguistics or equivalent experienceAbout Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM Computing, Mountain View , QA Manager - Watson Orders, Executive , Mountain View, California