Manager, Protective Services
Company: Sutter Health
Location: Mountain View
Posted on: May 13, 2022
Job Summary: Reporting to a Protective Services Regional Manager,
has security leadership and management responsibility for a Sutter
Health Hospital (> 125 licensed beds), Foundation, or other
sites or activities as may be assigned. The role includes
incorporating enterprise, operating unit, and regional guidance and
direction into affiliate security programs and initiatives that
result in a coherent system approach, while ensuring that
implementation strategies are tailored and integrated consistent
with affiliate culture. The position encompasses all facets of
protective services activities within the assigned area, to include
activities at the primary hospital, designated foundation sites,
and/or other locations as may be designated. The position provides
leadership, direction and supervision to subordinate shift leaders,
site leads, and/or frontline teams.
The Manager will ensure effective synchronization of Staffing,
Technology (CCTV, access control, alarms/detection, programming,
software, et al), and Processes (incident reporting, analysis,
measurement, budgeting, repair & maintenance, investigations, event
reconstruction, training, crime prevention, et al), to safeguard
Sutter Health's people, property, assets, and interests.
Key responsibilities include identifying risks, establishing
sound/effective risk-mitigating approaches, implementing monitoring
and control measures, ensuring regulatory compliance, and working
to continuously improve capabilities and effectiveness relative to
critical measures of success. Program measures of success include
operating below industry benchmarks for crime, loss, and resource
allocation; and operating above departmental targets for employee
perceptions of safety and employee experience of work. Specific
competencies include planning, reporting, analyzing, measuring,
investigating, training, policy-development, root cause analysis,
process improvement, problem-solving, communication, collaboration,
leadership, and building a high-performing team that delivers
consistent and repeatable results.
Effectiveness will rely on communication, collaboration, and the
ability to navigate and support colleagues in a matrixed
organization. The Manager will be specifically accountable to build
strong relationships with hospital administration and key
stakeholders in other functional areas (to include but not limited
to Human Resource, Privacy/Information Security, Technology
Services, Safety, Risk, Facilities & Property Services, General
Counsel, Compliance, and Internal Audit).
Deliver Core security solutions, alternatives, and recommendations
in support of Clinic and other designated locations across the full
spectrum of the Protective Service line:
Create and adopt relevant policies, to include providing training
and ensuring operational integration of policy requirements.
Implement daily shift reviews, incident reporting, incident
inquiry, and use of analytical results to optimize security
staffing, technologies, and processes.
Conduct and support investigations into allegations of criminal
acts, theft/property loss, assaults, workplace violence, and other
activities that disrupt or have the potential to disrupt the
delivery of world-class healthcare.
Provide crime prevention and education/awareness tailored to
varying populations within Affiliate business units to reduce
crime, reduce loss, foster a positive culture of security, and
tangibly improve employee perceptions of safety.
Maximize the effectiveness of access control technologies and
protocols by intelligent provisioning, de-provisioning,
self-audits, and quality control to appropriately enable access of
the right people to the right places for the right reasons.
Actively manage the repair and maintenance of technical security
equipment to achieve a daily operational readiness rate of > 99%
to optimize Sutter Health's investment in end devices, to enable a
robust capability for event reconstruction, and to contribute to
more successful investigative outcomes.
Ensure Security Management and Facility Security Plans are current,
relevant, understood, comprehensive, compliant, and operationally
Partner with key stakeholders to conduct Risk Assessments and work
aggressively to mitigate risks identified in assessment
Accept responsibility from the Security Integration Project
Management Team for the security dimensions of new construction and
renovations during the hand-off phases of pre-commissioning,
commissioning, and project completion.
Effectively integrate Protective Services with organizational
partners in Risk, Safety, Compliance, Privacy, Human Resources,
Information Technology, Nursing, Facilities, and other critical
functional areas, to include membership in appropriate committees,
workgroups, and participation in recurring meetings and information
Build and lead a high-performing Security Team which consistently
applies core competencies to deliver superior results in the areas
of service and quality while operating with high levels of employee
engagement and cost effectiveness.
Employ a serving leadership approach to optimize performance and
Provide appropriate guidance, direction, mission-based skills
training, resources, and regular performance feedback to afford all
team members the maximum opportunity to be highly successful.
Provide Leader Development to optimize Frontline performance and
engagement; cultivate next-generation security leaders and provide
career paths for team members; build the bench for succession.
Actively manage the performance of either proprietary or
outsourced/contract security partners using key performance
indicators, progress against goals, and performance relative to
targets to drive continuous improvement and operational
Provide direct and tailored security services to Hospital
Serve as a Protective Services subject matter expert to provide
security solutions, alternatives, and recommendations across the
full spectrum of the service line.
Leverage System resources such as Investigators, Risk Assessors,
Analysts, Technical Security Integrators, et al, to provide Best
Practices solutions to Hospital risks and vulnerabilities.
Provide immediate notifications as needed; and analysis-based
recurring reports to provide an executive overview on key
performance measures, trending, and supporting Action Plans to
continuously drive program and process improvements.
Develop Risk-Based Staffing plans which result in the assured
staffing capabilities needed to safeguard people, property, assets,
and interests of Sutter Health at all locations within the assigned
Co-create plans with the Regional Security Managers and Shift
Leaders to ensure shared understanding, alignment, and buy-in of
Tailor solutions to be in direct alignment with considerations
unique to each site, to include patient/visitor volumes, service
lines, physical layout, community dynamics, and employee
perceptions of safety.
Ensure system wide post and patrol instructions are relevant and
focused on mitigating reasonably foreseeable risks and continuously
revised in light of incident analysis, risk assessment findings,
investigative findings, and process inquiry. Ensure staffing is
blended with security technology and operational precesses to
result in coherent and optimized solutions.
Required: Bachelor's degree from an accredited college or
university in business, criminal justice, political science, or
closely related field Or equivalent education/experience
Certified Protection Professional (CPP) and Physical Security
Professional (PSP) are acknowledged as having value.
At least 8 years of experience in public safety or healthcare
security or other related field.
- At least 3 years of management in a public safety or healthcare
setting or other related field. Prior demonstrated successful
supervisory experience in public safety or healthcare or other
Experience in training, coaching, event planning, project
coordination and leading presentations.
Experience in policies, procedures, performance standards and
measures in the administration of healthcare security.
Experience in development, evaluation, and monitoring of safety or
Organization:East Bay Region
Employee Status: Regular
Employee Referral Bonus: No
Position Status: Exempt
Job Shift: Day
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted
Additional Location: 2350 W. El Camino Real, Mountain View,
CaliforniaSchedule/Shift: Full Time/ Day
Keywords: Sutter Health, Mountain View , Manager, Protective Services, Executive , Mountain View, California
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