Project Manager II

Company: Adecco USA
Location: Mountain View
Posted on: May 13, 2022

Job Description:

The "World's Largest Search Engine" is looking for you!! -Position DescriptionProject Overview:The -Users and Products organization empowers our company's -ecosystem of products. We work across Sales and Product teams as well as end users of our products to make our diverse products work. We harness both our technical expertise and our large scale operations to bring the magic and -support to our 3B users and 30M partners globally. - -Overall Responsibilities:As a Project Manager II on the Care team, you have a deep understanding of business operations and will apply that to make process improvements for our agents. - In your role you will work closely with internal & vendor teams including our Tier 3 agents to identify emerging problems in operations, manage and streamline the hardware user experience improvement process, and develop detailed documentation and process improvements for our agents to reduce repeat contacts. -We represent the voice of the consumer and work closely with cross-functional partners across our company -to make our products and policies better. We're looking for people with excellent analytical and communication skills who are passionate about the consumer and helping them get the most out of services. -Top 3 Daily Responsibilities:

• Collaborate with cross-functional teams to research, evaluate, and implement process improvements
• Design agent workflows & processes
• Identify poor user experiences and manage and streamline the close loop processSkill/Experience/EducationMandatory
• BA/BS degree or equivalent practical experience
• 3+ years of project management experience working across cross-functional teams
• Demonstrated ability to problem solve in complex situations with minimal guidance
• Experience working in Google Workspace and doing analysis in spreadsheets -Desired
• Ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance and attention to detail.
• Ability to streamline complex processes and implement workflows designed to increase efficiency. Demonstrated oral/written communication, interpersonal and analytical skills.
• Effective project/program management skills, leading and implementing high-impact projects with cross-functional teams.This particular client is requiring that all new hires show proof of Covid-19 vaccination. However, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.
  
  Equal Opportunity Employer/Veterans/Disabled
  
  To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
  
  The Company will consider qualified applicants with arrest and conviction records
  

Keywords: Adecco USA, Mountain View , Project Manager II, Executive , Mountain View, California