Customer Success Manager (Adtech or Martech, CDP, DMP, DSP)

Company: Arm Treasure Data Ltd
Location: Mountain View
Posted on: May 12, 2022

Job Description:

We are seeking a Customer Success Manager to join our growing Success team. To succeed, you must embody the critical intersection of technical expertise and a fanatical focus on customer satisfaction. Our CSMs work on the front-line with customers every day to get the most value from their Treasure Data investment and to drive a land-and-expand account management process. This role is tasked with building solid rapport with our accounts, through executing the processes for on-boarding and orchestrating customer relationships to ensure customers are getting value and deriving success from our platform. You will be the customer advocate when working with internal teams. Because you are so close to the customer and their use of the product, you'll be a critical part of driving the product roadmap and evolution to capture the needs of this exploding market. As a key player in a startup, you'll participate in many other parts of building this successful and innovative company.--- Monitor customer adoption and product utilization understand exactly how customers are using our platform and how that aligns to their business objectives.--- Drive renewals and cross and upsell incremental revenue derived from additional TD solution offerings, increased TD solution utilization, and pursuing new strategic customer targeted use cases and organizational groups.--- Drive the on-boarding of new customers with a keen focus on success criteria that will deliver a quick time to value and customer skill transfer around TD best-practices.--- Help customers understand the value of Treasure Data as a Customer Data Platform, understand how they can build ETL pipelines, Data lakes, and IOT scenarios, as it pertains to expansion of the account.--- Provide consistent customer experience feedback to TD support and product development teams to ensure continual improvement of TD's solution offerings.Partner with Marketing to drive joint customer success stories and co-marketing opportunities.Solid MarTech/AdTech experience is very much required. This is a hands-on role - be ready to jump in and use the product from your first day.Your primary work location is in Mountain View, CA, at our corporate office. You will also be expected to visit customer locations9+ years of demonstrated success helping enterprise customers adopt and expand the use of complex technology.Outstanding communication skills with the ability to quickly establish credibility with customers and earn trusted advisor status.Business acumen combined with experience in Big Data and Analytics, Data Warehousing, API and software integrations, and SQL, is a bonusExperience in owning and driving incremental growth, and an exceptional customer experience.Li-MM01Who we are: -Treasure Data employees are enthusiastic, data-driven and customer-obsessed. Our actions reflect our values of honesty, reliability, openness and humility. Treasure Data moved to remote-based work in March 2020 and is committed to ensuring it remains agile to accommodate shifting preferences of its workforce. While we are not working shoulder-to-shoulder, we still work side-by-side, finding unique ways to connect and create together while also respecting each other's life priorities outside of work. We offer competitive salary and benefits and named one of the 2021 Best Places to Work. Treasure Data is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.What we do: -Treasure Data is the only enterprise Customer Data Platform (CDP) that harmonizes an organization's data, insights, and engagement technology stacks to drive relevant, real-time customer experiences throughout the entire customer journey. Treasure Data helps brands give millions of customers and prospects the feeling that each is the one and only. With its ability to create true, unified views of each individual, Treasure Data CDP is central for enterprises who want to know who is ready to buy, plus when and how to drive them to convert. Flexible, tech-agnostic and infinitely scalable, Treasure Data provides fast time to value even in the most complex environments.Agencies and Recruiters: We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

Keywords: Arm Treasure Data Ltd, Mountain View , Customer Success Manager (Adtech or Martech, CDP, DMP, DSP), Executive , Mountain View, California