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Project Manager II

Company: Genesis10
Location: Mountain View
Posted on: May 11, 2022

Job Description:

Our client, the world's leading search engine and technology company, is seeking a Project Manager II. This is a 12 month + contract position located in Mountain View, CA.Description:

  • Our client's organization works across Sales and Product teams and end users of our products (like consumers and B2B partners) to make their diverse products work. They harness both their technical expertise and their large-scale operations to bring the magic of support to their 3B users and 30M partners globally. Responsibilities:
    • As a Project Manager II on the Pixel Care team, you have a deep understanding of business operations and will apply that to make process improvements for our agents. -In your role you will work closely with internal & vendor teams including to identify emerging problems in operations, manage and streamline the communication with critical Pixel enterprise clients, and develop detailed documentation and process improvements for our agents. Your ability to problem solve will be at the forefront of the role as you understand and manage escalations between various engineering teams and our support helpdesk. You will also work closely with our reverse logistics team in understanding basic gaps in the process and provide suggestions to bridge these gaps within the process.
    • Our team represents the voice of enterprise customers and works closely with cross-functional partners across the company to make our products and policies better. We're looking for people with excellent analytical and communication skills who are passionate about Pixel and helping our business customers get the most out of our client.
    • Top 3 Daily Responsibilities: -
      • Oversee enterprise customer communications.
      • Manage escalations between enterprise helpdesk and engineering.
      • Optimize customer documentation, agent troubleshooting and reporting. Requirements:
        • BA/BS degree or equivalent practical experience.
        • 2+ Years of account management and client communications.
        • 3-5 years of professional experience working with cross-functional teams.
        • Demonstrated ability to problem solve in complex situations with minimal guidance.
        • Excellent oral and written communication, interpersonal and analytical skills.
        • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
        • Desired:
          • Ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance and attention to detail.
          • Ability to streamline complex processes and implement workflows designed to increase efficiency.
          • Effective project/program management skills, leading and implementing high-impact projects with cross-functional teams.
          • Experience working with Salesforce. If you have the described qualifications and are interested in this exciting opportunity, please apply!About Genesis10:Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. -If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. -Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. -We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. - To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. - "Genesis10 is an Equal Opportunity Employer, M/F/D/V"

Keywords: Genesis10, Mountain View , Project Manager II, Executive , Mountain View, California

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