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Principal Product Manager - TurboTax AI

Company: Intuit
Location: Mountain View
Posted on: May 11, 2022

Job Description:

Overview

Every year, TurboTax helps over 50M Americans with their taxes or finances. We are the market leader in do-it-yourself taxes, and we have a broader aspiration to help people be more prosperous and financially free. Leveraging our expert network and family of financial products, we want to solve big customer problems with innovative and data-driven solutions.

We are looking for a Principal Product Manager to help lead our AI efforts to improve conversion and retention for TurboTax. In this high-visibility role, you will be an expert in our customers' tax and financial needs during tax season and beyond. You will be partnering closely with our team of data scientists and product managers to drive improvement of our AI-prediction capabilities. Through the use of AI, you will solve critical customer problems by delivering best-in-class help experiences and offers to improve customer sentiment, conversion and retention rates.

What you'll bring

  • 5+ years of experience building AI-powered consumer experiences
  • Experience leading a team of data scientists to build predictive models
  • Strong interest in working on financial and tax products
  • Deep technical understanding, and ability to earn trust with engineers
  • Strong ability to analyze and interpret data, experience writing queries is a plus
  • Energized by working across multiple functions. Ability to organize and influence decisions across multiple teams
    How you will lead

    • Defining and prioritize modeling use cases - when/where models should be used + defining business requirements for predictive models
    • Working with product PMs to incorporate AI to support product experiences
    • Work with data science team to enhance explainability of predictive models
    • Oversee collection of predictive models. Determine if we should build new vs. leverage existing models to support new use cases. Determine how models should interact with each other
    • Own model performance and outcomes, along with product performance and outcomes that are powered by AI models
    • Work with data science team to test/determine optimal model configuration (determining optimal thresholds for triggering experiences, when to call models, etc.)

Keywords: Intuit, Mountain View , Principal Product Manager - TurboTax AI, Executive , Mountain View, California

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