Assistant Manager, E-commerce
Company: Hope Services
Location: Mountain View
Posted on: May 11, 2022
Hope Services is Silicon Valley's leading provider of services
to people with developmental disabilities and mental health needs.
We serve approximately 3,500 people and their families in six
counties and provide a broad spectrum of services. Hope Services
seeks candidates who share our inspirations & aspirations.
Selection of staff is made on a competitive basis, and we are
committed to promoting diversity, equity, inclusion & belonging at
all levels.SummaryTo supervise day-to-day operations of the
e-commerce/book business of Hope Thrift which includes the
warehouse processing center operations and general donation center.
May also be involved in training of staff and clients as needed. To
maintain a safe and clutter-free work environment. Must be able to
display strong problem-solving skills, be independently motivated
and be willing to work on assignments. Essential FunctionsThe
following responsibilities represent the essential functions of the
position. An employee in this classification is responsible for
carrying out the following functions:1. Oversee and assure quality
of operations and services of Hope e-commerce business.2. Manage
the processing of all incoming and outgoing product to meet
operational needs.3. Assures accuracy and timeliness of billing,
inventories and various internal and external reports.4. Oversee
complete operational aspects including safety and regulatory
compliance, adherence to agency mission and values.5. Operates
machinery and large equipment as needed to support operations and
assure completion of tasks. Includes being certified to operate a
forklift. Hope Services will train if needed.6. Oversee and assign
daily responsibilities to internal support staff and client workers
and will train staff to perform quality work.7. Assures compliance
with all safety regulations and creates a safe work environment by
complying with all building maintenance and safety practices.8.
Acts as a mandated abuse reporter.9. May perform special projects
or other duties as assigned to assure efficiency of operations.
Qualifications RequiredExperience working in a warehouse setting is
desirable.Supervisory experience is preferred. Required Knowledge
and Skills1. Proficiency in MS Word, Excel, database and
spreadsheet.2. Ability to communicate professionally in both
written and oral forms; ability to observe, evaluate, document and
communicate verbally and in writing.3. Strong problem-solving
skills and sound decision-making abilities with proper use of
common sense.4. Ability to relate in a positive, constructive
manner with clients, HOPE staff, community and business members.5.
Ability to work independently, including managing time,
prioritizing, scheduling activities, completing assignments and
following up.6. Ability to facilitate systems and checks to assure
delivery of quality service and product to internal and external
customers7. Knowledge of the operation of rehabilitation and
business organization and its relationships with various agencies,
institutions, and segments of the community.8. Willingness to work
with people with disabilities and quickly determine a person's
capabilities; must be patient and understanding.Environmental
ConditionsConstant movement around service area, and travel into
the community. Time spent sitting, using a computer station,
periods of intense concentration, using the telephone, paperwork.
Time spent in meetings, travel to various work site locations.
Exposure to outdoor weather and environmental conditions. Positions
connected to a production environment are also exposed to times of
fast paced activity, loud noise and to dust and airborne particles.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.Do you have what it takes to make a
difference?Inspire and be inspired! Hope Services takes immense
pride in maximizing our employee engagement. Will you join
us??Visit www.hopeservices.org to find out more about us and the
people we serve.Hope Services is an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees not regardless of, but with
consideration and appreciation for race, color, religion or belief,
national, social or ethnic origin, sex, age, physical, mental or
sensory disability, HIV Status, sexual orientation, gender identity
and/or expression, marital, civil union or domestic partnership
status, past or present military service, family or parental
status, or any other status.PI174470938
Keywords: Hope Services, Mountain View , Assistant Manager, E-commerce, Executive , Mountain View, California
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