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Director of Service Management

Company: Synopsys
Location: Mountain View
Posted on: January 15, 2022

Job Description:

Job Description and RequirementsAt Synopsys, we're at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we're powering it all with the world's most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.Reporting to the CIO, The Director of Service Management will oversee the development and implementation of the service management stack for Synopsys. -This role will lead highly experienced managers and technical teams managing (not limited to) the following technologies and functions for Synopsys globally.BMC Remedy, Jira Service Desks, Jira, StackOverFlow, SalesforceCIO - Budget & PMO OfficeAbout the RoleIn this position, you will work with corporate leadership, other IT departments and business stakeholders to define and build out requested functionality within the technologies supporting Service management / Project Management platforms. You will have exceptional technical skills in development and customization of order service management solutions and integration tools and have excellent communication and interpersonal skills.In this role you will embrace and adhere to all IT standards, security, processes and methodologies. Our teams are comprised of extraordinary individuals who work together, support each other and take ownership of results. We succeed because we align our goals with each other, our partners and our customers. We expect you will share the same value and promote a highly collaborative and friendly culture.ResponsibilitiesStructure and execute operational and strategic initiatives by developing work plansUse data to discover opportunities, track product performance and support decision-makingDesign user journeys and processes with business stakeholders across our organizationDevelop user stories working closely with UX designers, product owners, engineers, service agent, leadership, and customers to bring great ideas to lifeMeasure success. Measure everything. Define what success means for each feature and function before it even goes to development. Develop ways to constantly define and monitor successQualificationsDeep knowledge of ITSM, ITIL, Jira,, platform, APEX programming, salesforce configuration, salesforce security model and general understanding of the AppExchange applicationsTechnical background in programming languages and web-based applicationsKnowledge of data migration & integration tools and methodologies, APIs & Web ServicesAbility to work in a global cross-functional environment to help support and enhance business systemsAbility to plan and execute tasks in a structured manner, able to work, collaborate and contribute in a global team environmentExcellent analytical and quantitative skills or experience. Logical/Perceptive, problem solving, detail oriented, solution orientedRequirements10+ Years of experiences as an IT manager6+ years of experience developing/ customizing/ implementing Service Platforms / CRM -at large enterprise (5,000+ seats)Experience with people management with demonstrated success in developing the career of subordinatesExcellent verbal communication skills in articulating the functional and technical aspects of Salesforce product capabilitiesCompleted at least 3 full lifecycles implementations with budgetary and resource management responsibilitiesKnowledge of SDLC processes and tools, Iterative Design & Prototyping (Agile)Must have experience preparing technical specifications, detailed design documents and developing test casesSolid understanding of PMM/ITSM/CRM/PRM capabilities and functional areasExperienced in development methodologies and software delivery lifecycleEducationBS/MS in CS or Equivalent with 8 years relevant technical experience preferred#LI-MK1Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.Job CategoryInfo Technology CountryUnited States Job SubcategoryIT Management Hire TypeEmployeeRequisition Number: 27242BRHiring Location: USA - California - Mountain View/Sunnyvale, USA - North Carolina - Durham, USA - Oregon - Hillsboro

Keywords: Synopsys, Mountain View , Director of Service Management, Executive , Mountain View, California

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