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Program Manager III

Company: The Judge Group
Location: Mountain View
Posted on: January 15, 2022

Job Description:

Location: Mountain View, CA Description: Position Description:Google's Hotel Center allows hotel owners and online travel agencies to display their room prices and availability across Google properties and to drive more bookings. You will be working to connect even more hotel owners through our Travel Partners API by helping them onboard and resolve account issues.Responsibilities:Provide proactive and reactive technical information and solutions for onboarding partners. This includes troubleshooting XML price feed and account related issues. This is a highly cross-functional role where you build your product expertise and help drive toward scalable solutions.Top 3 Daily Responsibilities:Work closely with sales/BD, PM and engineering to respond to technical support questions from hotel partners. Own partner issue escalation, triage and prioritization and manage necessary internal and external communications.Develop and publish external and internal support content to allow for partner self-diagnosis and scaled support.Identify trends and communicate actionable insights to product stakeholders and salesMinimum Qualifications:Experience working with and managing external partners and/or customers.Experience with web technologies such as HTML, JavaScript, XML, and HTTP.Expertise with regular expressions and URL structure (e.g., parts of a URL including query parameters).Being able to navigate the Chrome Developer Tools, such as understanding hosts where a page is loading resources.Excellent written and verbal communication skills.Strong interpersonal skills and solution-oriented attitude.Logical thinking and independent decision-making skills.Superior problem solving and analytical skills.Be extremely detail-oriented while doing repetitive tasks.Preferred Qualifications:Strong project management, analytical, troubleshooting and problem-solving skills.Strong commitment to quality, architecture, and documentation.Ability to multitask, set priorities and work efficiently in a high-paced environment.

Contact: This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Mountain View , Program Manager III, Executive , Mountain View, California

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