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Engineering Manager, Consumer Growth

Company: Doordash
Location: Mountain View
Posted on: November 18, 2021

Job Description:

Come help us build the world's most reliable on-demand, logistics engine for delivery! We're bringing on experienced engineers to help us create and maintain a 24x7, no downtime, global infrastructure system that powers DoorDash's three-sided marketplace of consumers, merchants, and dashers. At DoorDash, our software engineers work on everything from backend systems to beautiful and thoughtful user interfaces, to scaling products that will automate human processes and make deliveries happen as fast as possible. About the Team The growth team is responsible for the products that helps us acquire millions of new DoorDash customers every quarter and drive millions of incremental orders every month. The team owns massively impactful product areas, like the new user experience, SEO, virality & referrals, our marketing platform that allocates and optimizes a 9-figure marketing budget, and our engagement platform that gets users to order more across each stage in the life cycle. This role will help lead, strategize and develop growth related programs. You would work on seamless and personalized onboarding experiences, manage the execution of engagement programs, drive marketing strategies and structure CRM activities with a view of maximizing business impact. About the Role Your responsibilities include: * Leading high-impact tech and product initiatives that shape our communication, identity and engagement platforms and experiences. * Inspiring your team and others with technical vision and customer obsession. * Translate business goals into delivery requirements, through user feedback and personally identified areas partnering closely with product and marketing teams. * Recruiting and retaining talented software engineers. * Keeping the team connected to the needs of engineering. * Rolling up your sleeves with hands on contributions when necessary. * Maintaining a positive and supportive work culture. * Coaching, mentoring and providing career guidance. * Own comprehensive daily, weekly and monthly reporting of all engagement KPIs. You're excited about this opportunity because you will--- * Join a growing company and grow right along with us. * Take on significant technical challenges and have a large impact. * Have the ability to shape and improve our engineering culture. We're excited about you because--- * You have at least 3 years experience in an engineering management role. * You have experience defining the role and scope of all things communications in a rapidly growing company. * You have a product mindset and a "growth mindset" and apply that to how you would build rich communications driving new customers. * You should be able to track metrics and trends and identify new opportunities that proactively addresses customer needs and also reaches prospective customers. * You love systems and software and are competent in both. * You're curious and dive deep into different system architectures. * You are a leader, coach and enjoy creating opportunities for others. * You are an organized and excellent written and verbal communicator. Why You'll Love Working at DoorDash * We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies. * We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. * We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. * We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. * We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. * We offer great compensation packages and comprehensive health benefits. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: Doordash, Mountain View , Engineering Manager, Consumer Growth, Executive , Mountain View, California

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