Store Operator Lead

Location: Mountain View
Posted on: September 10, 2021

Job Description:

This position requires a self-starter who can build and lead a team; has experience in store retail operations, customer service, and/or operations management. We are interested in a person who will help define processes by working in the Store Operator role for a period of time, but then quickly build and analyze data to improve the current process and create new processes as our program grows. The Store Operations Lead will manage the day-to-day operations of a team of store operators, check in with these operations employees and keep the job fun and interesting in creative ways.

Work Days: Mon-Sun

Shift Hours: 6:00am ¿ 11:00pm (will work an 8 hour shift between those hours)

Qualifications:

-Store retail experience

-Experience in Operations Management

-Motivated and Creative Thinker

-Excellent Customer Service Skills

-Bachelors Degree Required

-Minimum of 2 years in a management position

Responsibilities:

-Manages/Trains/Motivates a team of Adecco reps to execute shopping tasks.

-Manages SLA performance through metrics and develops operational improvements to optimize store rep efficiency.

-Works closely with Store Managers/Employees, Google Product Management, and Engineering for ongoing product development.

-Work with cross functional team to troubleshoot non-technical account management issues (payments, feeds, policies).

-On-call: Store Operators will call this lead and they must be able to resolve issues in real-time with Store Reps.

-On-site: Will drive to stores to visit Store Ops employees (as needed).

Keywords: , Mountain View , Store Operator Lead, Executive , Mountain View, California