Infrastructure Project Manager, Devices & Services Customer

Company: Google
Location: Mountain View
Posted on: April 3, 2021

Job Description:

Infrastructure Project Manager, Devices & Services Customer Care

• Bachelor's degree or equivalent practical experience
• 5 years of experience leading cross-functional projects and programs
• Experience in a contact center environment Preferred qualifications:
  • Comprehensive knowledge of process, project and program management theory and practices, and ability to apply them when solving operational issues
  • Ability to quickly learn new tools and technologies
  • Demonstrated ability to develop recommendations and implement solutions to promote ongoing improvements
  • Ability to clearly communicate in discussions and written documents, and to deliver regular updates and feedback clearly and tactfully
  • Demonstrated organizational skills with attention to detail, and ability to prioritize and manage competing demands About the job In this role, you will be focused on organizing and driving initiatives within the Devices and Services Customer Care (DSCC) Infrastructure team. You will serve as a key partner to internal DSCC and external cross-functional partners ensuring all parties are aligned on feature releases, product changes, and project milestones. Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology. Responsibilities
    • Manage tasks and responsibilities of interested parties. Assist in defining clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments to overall program, and ensure commitments are delivered
    • File comprehensive bugs against relevant cross-functional teams (i.e. knowledge base, help center, product specialists, training) as new features and projects arise. Maintain a list of ongoing bugs
    • Develop and share regular communications to team regarding updates, changes and upcoming milestones. Ensure team members are delivering on requests
    • Create and maintain overarching team tracker to manage tasks across all projects and product roadmaps
    • Lead internal and external process improvements, consulting with cross-functional teams to understand needs and pain points related to tools support. Solve workflow problems, and ensure internal tools and automation systems are fully leveraged Location Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form . To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keywords: Google, Mountain View , Infrastructure Project Manager, Devices & Services Customer, Executive , Mountain View, California