Senior Director, Provider Growth

Company: BetterHelp
Location: Mountain View
Posted on: April 3, 2021

Job Description:

Platform Services Mountain View, California, United States What do we do and why should you join us?

• We help people change their lives. BetterHelp is the world's largest counseling service. In 2013 we set out on a mission to provide everyone with easy, affordable, and private access to professional counseling - anytime, anywhere. Today, our network of over 15,000 licensed, accredited, and board-certified therapists have assisted more than a million people who face life challenges. Every month, our secure website and mobile app facilitate over five million messages, chats, voice calls, and video sessions each month that help people change their lives.
• We are a community that grows together - both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our people's well-being and upward mobility because we know that business and individual growth go hand-in-hand. What are we looking for? BetterHelp is looking for an experienced and versatile leader to own the effort of adding more providers to our network of licensed mental health professionals. This position spans different disciplines, including:
  • Digital and non-digital marketing (for leads and demand generation)
  • Sales (for sourcing and recruiting providers)
  • Business development (for creating partnerships with third parties)
  • Process management and optimization (for credentialing and onboarding)
  • Community engagement (for awareness) What will you do?
    • Have complete ownership over the acquisition of new providers through marketing, recruiting / sales, business development, process management, and community engagement
    • Improve the execution of what we currently do and initiate new ideas and workstreams
    • Manage and grow several teams with a headcount of 20+ people and grow these teams with smart and effective hiring
    • Run, oversee, and optimize an eight-digit budget to accomplish your goals
    • Closely collaborate with other teams such as product, clinical, legal, operations, and engineering
    • Impact the overall strategy of the company and the service so we can be attractive and lucrative to more providers Requirements
      • Successful experience in leading or directing at least four of the following six functions:
      • Marketing efforts in multiple channels - online
      • Marketing efforts in multiple channels - offline
      • Sales to consumers or small businesses
      • Operations and process optimization
      • Working with vendors and partners including designing business deals and signing contracts
      • Experience in leading teams of at least 15 people
      • Experience managing a multi-million dollar annual budget
      • Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions
      • Super analytical: proven experience in using data and analytics for decision making and driving business outcomes
      • Proven track record in both strategy setting and tactical execution in ways that provided tangible and measurable results
      • Growth mindset with an obsession around KPIs
      • Relentless passion and a get-it-done-no-matter-what attitude Bonus (great to have but not required):
        • Experience with marketplace-based business models
        • Experience in working with small businesses and solo professionals
        • Experience in recruiting and staffing
        • Experience with tech products
        • Experience working in a startup environment
        • Experience in conversion optimization, especially in a B2C environment
        • Very competitive salary & equity compensation
        • 401k benefits with employer matching contribution
        • Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
        • Catered lunch every day, bottomless snacks (even avocado toast!), and locally roasted coffee
        • Commuter benefits, FSA accounts, and Employee Stock Purchase Programs available
        • Any piece of hardware or software that will make you happy and productive
        • Free BetterHelp accounts for all team members
        • Awesome people to work with
        • Nothing to slow you down
        • Helping people have a better life, every day

Keywords: BetterHelp, Mountain View , Senior Director, Provider Growth, Executive , Mountain View, California