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Corporate Events Account Director

Company: Advanced Systems Group, LLC
Location: Mountain View
Posted on: April 3, 2021

Job Description:

Advanced Systems Group, LLC provides onsite managed services at the world's largest search engine in Mountain View, CA. The Account Director position is dedicated to a key client engagement and is responsible for leading a team of 75+ resources and a 15m+ annual budget. This position manages :6 direct reports including; Service Delivery Manager, Resource Manager, Finance Manager, Project Manager, and Production Strategist. The ideal candidate brings in depth industry knowledge of corporate event production, matched with a high level of business acumen and consultative expertise. Responsibilities: --- Lead client relationship, developing a clear understanding of service needs, requirements, and key success factors--- Maintain a deep understanding of the contractual obligations, business partnership, and service level agreements--- Provide strategic leadership, subject matter expertise, thought leadership, and operational guidance to the client and team members--- Manage business operations team, annual budgets, internal agency operations, and financial reporting--- Manage resource management team responsible for recruiting, performance management, and training--- Manage scope and strategic priorities for the team; ensuring alignment with client, production operations, as well as ASG goals and objectives--- Oversee internal agency services (client to client fee for service programs) ensuring all elements of the internal agency are aligned and performing as expected--- Monitor client satisfaction; ensuring any issues or concerns are identified, addressed, and resolved while keeping key stakeholders informed and engaged appropriately--- Manage client escalations, troubleshoot issues, and provide win-win solutions and recommendations--- Leverage available metrics and data to drive actionable insights and inform strategic guidance--- Collaborate with ASG leadership and Managed Services team on strategy and operational standards--- Spearhead cross functional change management and goal setting efforts ensuring all stakeholders are well informed and actively engaged in the process--- Identify and drive continuous improvement initiatives--- Conduct quarterly business reviews and weekly client meetingsQualifications: --- Must be based in SF Bay Area--- 10+ years corporate experience within account management or business operations--- MBA or equivalent degree or experience--- Excellent client services skills with the ability to adapt to program changes--- Excellent written communication skills, including distillation of information to an executive level--- Capable of working under pressure with tight deadlines--- Ability to thrive in and lead a service-oriented culture--- Ability to multitask and manage multiple improvement initiatives alongside ongoing operations--- Strong follow-through, attention to detail, and clear vision with the understanding of when to take accountability--- Experience with Google Apps, (docs, sheets, presentations, calendar, mail, drive, etc)--- Experience with budgets, forecasts, and financial reporting--- In depth knowledge of audio, video, broadcast production technology and operations--- Industry experience with; Event Agencies, Creative Agencies, Broadcast, Content Production, New Media, Livestreaming, Remote ProductionPowered by JazzHR gZgZrAUaR8

Keywords: Advanced Systems Group, LLC, Mountain View , Corporate Events Account Director, Executive , Mountain View, California

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