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Remote- Director of Technical Operations

Company: ConsumerAffairs
Location: Mountain View
Posted on: April 2, 2021

Job Description:

Remote- Director of Technical Operations remote Engineering Mountain View, California, United States Full time The Director of Technical Operations will be tasked to manage and grow the Technical Operations team to ensure efficient operation of all ConsumerAffairs IT infrastructure components, application functionality, and developer workflows. Optimize and identify performance bottlenecks. Work with engineering and data analytics teams to ensure availability and reliability of all components and processes associated with our web services. Responsibilities:

  • Provide day-to-day management of the TechOps team providing support and performance monitoring of IT infrastructure and systems
  • Responsible for troubleshooting critical production/QA issues across platforms and applications
  • Build and maintain tools, services, and automations associated with deployment and operations platform
  • Ensure stable IT infrastructure through monitoring and proactive maintenance
  • Scale existing technologies (or promote new ones) to support product initiatives
  • Install, configure, test, and maintain operating systems, application software and system management tools
  • Participate in out of office on-call rotation
  • Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner and demonstrate respect for others. (These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required) Requirements Experience:
    • 3+ years of professional experience in Linux administration, managing AWS resources, developing CI/CD and server orchestration pipelines, bash scripting and monitoring.
    • 3+years of management experience leading a technical operations function within a webscale operating environment. Knowledge, skills and abilities:
      • You are an expert in:
        • Cloud-based production systems at scale
        • Amazon Web Services (EC2, VPC, EFS, S3, Redshift etc.)
        • Production experience running workloads in containerized environments, specifically Docker and AWS ECS
        • Infrastructure as Code tools, like Terraform and Ansible
        • You have experience with:
          • Working in a Python and JavaScript-centric codebase and are familiar with their related best-practices
          • Kubernetes
          • Monitoring tools, like Datadog, Prometheus or Zabbix
          • Bash scripting for server side automation
          • Continuous integration tools, like Jenkins or Concourse
          • SQL and database technologies, like MySQL and Postgres
          • Experience maintaining logging, monitoring, and alerting capabilities using tools like Kibana or Datadog.
          • The ideal candidate would also have:
            • A working knowledge of modern software practices and technologies such as Agile methodologies
            • Experience with AWS Well-Architected principles
            • Experience with High Availability implementations like VRRP, Service Discovery, etc.
            • Understanding of basic networking concepts such as static routing, DNS, DHCP
            • Experience around Security and Compliance
            • Exceptional analytical and problem-solving skills
            • Intellectual curiosity, a willingness to learn new skills and the ability to contribute new ideas
            • Strong verbal and written communication skills.
            • Ability to prioritize tasks and meet aggressive deadlines
            • Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
            • Demonstrates a relentless focus on results with a commitment to deliver; Always starts with a "Let's go GRIND it out" attitude.
            • Takes decisive action, and confidently changes course if unsuccessful
            • Displays a growth mindset to continually improve; encourages everyone around them to to be tenacious and never settle.
            • Constantly seeks feedback to improve; Focussed on solving issues,
            • Acts with urgency; delivers top results in hours and days instead of weeks and months.
            • Relentless in their pursuit of success and possesses the willpower to embrace challenges as opportunities. CORE VALUES: (our daily GRIND)
              • Location: Remote
              • Frequency of travel: Occasional travel may be required for meetings, training and/or conferences. (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.) ConsumerAffairs does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.
                • Life Insurance (Basic, Voluntary & AD&D)
                • Paid Time Off (Vacation, Sick & Public Holidays) ConsumerAffairs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Keywords: ConsumerAffairs, Mountain View , Remote- Director of Technical Operations, Executive , Mountain View, California

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