Customer Success Manager (Trust & Safety)
Company: TikTok
Location: Mountain View
Posted on: February 25, 2021
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Job Description:
TikTok is the leading destination for short-form mobile video.
Our mission is to inspire creativity and bring joy. TikTok has
global offices including Los Angeles, New York, London, Paris,
Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. About
the Role: As Customer Success Manager, you will be the bridge
between TikTok's product team and platform optimization team, and
internal clients. You will drive the successful adoption and
onboarding of self-innovated platforms within TikTok and act as a
trusted advisor to stakeholders, ensuring internal clients are
aligned. What will I be doing?- Maintain an understanding of
self-innovate platforms, industry knowledge, and staffing trends to
effectively drive greater customer engagement on the most relevant
features/functionality for their specific business needs.-
accurately identify and understand customer needs, evaluate and
provide customer recommendations, business cases and proposals for
program enhancements based on customer feedback.- Work with a large
number of customers to explore the optimization of production,
including consulting, problem solving, training improvement,
knowledge base and other support services.- Establish customer
profile, insight into customer's life cycle, and give corresponding
support to customers at different stages.- Develop internal
communication and coordination plans to share knowledge across the
internal teams and ensure consistent customer experience across
their organization's footprint.Qualifications- Bachelor's degree or
above- 8+ years of experience working in client service/customer
success in a SaaS or third part vendor environment- Experience in
developing and leading end to end new product demonstrations and
client feedback discussions.- Strong presentation skills and
credibility with multigroup and senior managers- Excellent verbal
and written communication skillsBonus:- Understanding of online
content safetyTikTok is committed to creating an inclusive space
where employees are valued for their skills, experiences, and
unique perspectives. Our platform connects people from across the
globe and so does our workplace. At TikTok, our mission is to
inspire creativity and bring joy. To achieve that goal, we are
committed to celebrating our diverse voices and to creating an
environment that reflects the many communities we reach. We believe
individuals shouldn't be disadvantaged because of their background
or identity, but instead should be considered based on their
strengths and experience. We are passionate about this and hope you
are too.TikTok is committed to providing reasonable accommodations
for individuals with disabilities in our recruitment process. If
you need assistance or an accommodation, please reach out to us at
recruiting.tns@tiktok.com.
Keywords: TikTok, Mountain View , Customer Success Manager (Trust & Safety), Executive , Mountain View, California
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