Technical Program Manager, Product Quality Failure Analysis

Company: Google
Location: Mountain View
Posted on: February 25, 2021

Job Description:

Technical Program Manager, Product Quality Failure Analysis Engineering

• Bachelor's degree in Electronic Technology, Electrical Engineering, Computer Engineering, or equivalent practical experience.
• 4 years of hands-on troubleshooting/failure analysis experience with consumer electronics products and technologies
• 2 years of program management experience.
• Experience with root cause analysis, failure mechanism, and corrective action processes. Preferred qualifications:
  • Experience with wearables or consumer electronics manufacturing.
  • Experience with manufacturing and assembly processes.
  • Experience with lab tools such as scopes, power supplies, solder station, microscopes, infrared cameras, and image capture devices.
  • Knowledge of when to utilize failure analysis techniques, such as X-Ray Computed Tomography (CT), mechanical cross-section, Fourier-transform infrared spectroscopy (FTIR), energy dispersive X-Ray spectroscopy (EDS), etc.
  • Demonstrated proficiency in programming or scripting language. About the job As the Technical Program Manager, you will represent the voice of the customer to identify, prioritize, and facilitate prevention and resolution of product issues and detractors through Early Field Failure Analysis, sustaining programs, data analytics, and strategic initiatives. You'll provide insight to the design team for design risks by performing tear-downs of prototype devices, based on lessons learned from previous experience. You'll perform failure analysis of both development units and field returns by working with manufacturing partners and cross-functional engineering teams to identify root cause and implement corrective actions. You'll also work with the product safety team to identify and resolve any product safety claims. You will evaluate electrical, thermal and mechanical characteristics of integrated circuits, components, sub-components and systems to determine root cause of failure, and set up processes to determine why failures are happening and recommend corrective action to prevent reoccurrence of problems. You'll need to recognize customer-induced damage and be comfortable analyzing all potential failure modes, including issues related to packaging/logistics, software/firmware, and mechanical or electrical issues. You will develop procedures and automation to support high volume field failure analysis. You will also manage day-to-day operations within the failure analysis lab to ensure that the processes, equipment, and issue tracking systems serve the overall business needs of the organization. You will be responsible for procurement, setup, and installation of test fixtures to facilitate testing and failure analysis. Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology. Responsibilities
    • Minimize failures experienced by customers. Reproduce and analyze field failures to understand failure mechanism and root cause.
    • Perform intricate tear down of return merchandise authorization (RMA) returns. Complete data gathering and reporting for all returned devices.
    • Ensure materials and failure analysis capabilities required to support whole device screening and module level failure analysis are in place.
    • Understand factory Outgoing Quality Control and End-user testing processes and work on improving any gaps, based on field returns, that could result in customer failures.
    • Manage day-to-day operations of the failure analysis lab, including environment, health and safety (EHS), facilities, and janitorial. Location Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form . To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keywords: Google, Mountain View , Technical Program Manager, Product Quality Failure Analysis, Executive , Mountain View, California