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Senior Delivery Manager

Company: Salesforce
Location: Mountain View
Posted on: February 25, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMulesoft - Customer Success GroupJob Details MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. This team primarily manages project/clients in the Financial Services and Industry sectors. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft. Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process. What you'll achieve: 3 months:

  • Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodology
  • Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure
  • Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs 12 months:
    • Contribute to enhance and expand our Outcome Based Delivery methodology
    • Work with Services leadership to help build out your practice
    • Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives What you'll need to be successful:
      • Ability to manage a portfolio - time management, prioritization, setting customer expectations
      • Engagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan
      • Engagement Execution - identify and mitigate risk, status reporting, and operations
      • Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices
      • Deep program management experience managing multiple projects varying in size at one time; PMP/Scrum master/ SAFe Agilist certifications preferred
      • Track record of executing projects from start to finish with a strong prioritization and time management POV
      • Proven successful outcomes for projects and programs of 5 million dollars of budget/revenue and higher
      • Technical understanding to evangelize our vision and implement it into project/account planning
      • Track record of reviving high pressure/at-risk accounts
      • Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
      • Generalist attributes between technology, consulting, project delivery, and internal practice building
      • Familiar with Netsuite OpenAir or similar PSA tool
      • Familiar with both Agile and Waterfall methodology
      • Ability to travel 25% - 50% of the time (varies depending on customer needs, focused within Region)-- About MuleSoft, a Salesforce company
        Our mission is to help organizations change and innovate faster by making it easy to connect the world's applications, data, and devices. Companies like Spotify, McDonald's, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we're committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we're proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Posted 4 Days Ago Full time JR87734 About Us Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Keywords: Salesforce, Mountain View , Senior Delivery Manager, Executive , Mountain View, California

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