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Customer Success Manager, eCommerce

Company: Quotient Technology Inc
Location: Mountain View
Posted on: February 25, 2021

Job Description:

Sales Cincinnati, Ohio Mountain View, California New York, New York Salt Lake City, Utah At Quotient, we are transforming shopping to make life better. In order to do so, we are looking to add a Customer Success Manager to our team! Our Customer Success team maximizes our value and our customers value by enabling high satisfaction and accelerating revenue. We are the guardians of the customer voice and experience, working cross functionally to ensure it's easy to work with Quotient, which results in a win-win partnership with our customers. We maximize their investment and focus on organic relationship building. As a Customer Success Manager you will have the opportunity to lead the charge on campaign activities, working cross functionally to ensure customer satisfaction. In this role you will be the point of contact for the customer and will drive optimization and growth. What you'll do:

  • Full cycle e-commerce campaign management including but not limited to; organizing and conducting campaign kick-off calls (as needed), monitoring campaign performance in-flight and providing optimization recommendations, and end of campaign reporting (both internally and externally)
  • Oversee the creation and development of media cases for insertion order (IO) writing
  • Maintain and develop existing healthy relationship with clients to ensure success and satisfaction
  • Ownership for CPG accounts with regards to eCommerce with ability to communicate internally on pacing, KPIs, areas for growth and forecasting
  • Analyzing campaign performance via e-commerce portal to provide data and insights to support further recommendations and optimizations
  • Oversee campaign execution including but not limited to; understanding the client brief, proactively identifying issues, diagnosing problems, and working cross-functionally to provide solutions, as well as conduct weekly internal and external communications and updates
  • Execute end of campaign briefs to internal stakeholders identifying opportunities, efficiencies, and performance
  • Create and manage accounts and contracts in Salesforce What you'll bring:
    • 2 - 4 Years of Experience
    • Bachelor's Degree Preferred
    • Direct e-commerce/sponsored search experience preferred
    • Strong communication skills, both written and verbal
    • Proficient in Microsoft Office, with extended knowledge in Excel
    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
    • Self-starter, sense of urgency, and works well under pressure
    • Strong attention to detail
    • Sense of professionalism and ability to develop relationships
    • US based locations preferred, Cincinnati, OH, New York, NY, Mountain View, CA and Salt Lake City, UT (or remote) About Quotient Quotient (NYSE: QUOT) is the leading digital media and promotions technology company that--creates--cohesive omnichannel brand-building and sales-driving opportunities to deliver valuable outcomes for advertisers, retailers and consumers. The Quotient platform is powered by--exclusive consumer spending data, location intelligence and purchase intent data--to reach millions of shoppers daily and deliver measurable, incremental sales. Quotient partners with leading advertisers and retailers,--including Clorox, Procter & Gamble, General Mills, Unilever, Albertsons Companies, CVS, Dollar General and Peapod Digital Labs, a company of Ahold Delhaize USA. Quotient is headquartered in Mountain View, California,--and has offices across the US as well as in Bangalore, Paris, London and Tel Aviv.--For more information visit--www.quotient.com Quotient is an equal opportunity employer. We celebrate diversity, and do not unlawfully discriminate on the basis of race, color, national origin, ancestry, creed, sex, gender, sexual orientation, gender identity or expression, age (40 and over), religion, political affiliation, citizenship, disability, marital or registered domestic partner status, veteran status, legally protected medical conditions, or any protected category prohibited by local, state or federal laws.

      #LI-KB1 Quotient is an equal opportunity employer. We are committed workforce diversity without regard race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, genetic information, age or veteran status. You have been redirected to a Quotient Technology Inc. job page

Keywords: Quotient Technology Inc, Mountain View , Customer Success Manager, eCommerce, Executive , Mountain View, California

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