Fulfillment Lead

Location: Mountain View
Posted on: February 25, 2021

Job Description:

Fulfillment Lead

Adecco is currently assisting the largest leading internet search company in their search for an experienced Fulfillment Lead. This position is a long-term temporary job opportunity, 1 year.

Description: This position requires a self-starter who can build and lead a team; has experience in store retail operations, customer service, and/or operations management. We are interested in a person who will help define processes by working in the Store Operator role for a period of time, but then quickly build and analyze data to improve the current process and create new processes as our program grows. The Store Operations Lead will manage the day-to-day operations of a team of store operators, check in with these operations employees and keep the job fun and interesting in creative ways.

Qualifications:

- Store retail experience preferred

- Experience in Operations Management- in any field

- Motivated and Creative Thinker

- Excellent Customer Service Skills

- Bachelors Degree Required

- Minimum of 2 years in a management position

- Logistics or supply chain management experience

Responsibilities:

- Manages/Trains/Motivates a team of Adecco reps to execute shopping tasks.

- Manages SLA performance through metrics and develops operational improvements to optimize store rep efficiency.

- Works closely with Store Managers/Employees, Google Product Management, and Engineering for ongoing product development.

- Work with cross functional team to troubleshoot non-technical account management issues (payments, feeds, policies).

- Hours: 6am-11pm, full-time, covered by multiple shifts, Sunday-Saturday.

- On-call: Store Operators will call this lead and they must be able to resolve issues in real-time with Store Reps.

- On-site: Will drive to stores to visit Store Ops employees (as needed).

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