Director, Cloud Operations

Company: NICE Systems
Location: Mountain View
Posted on: February 23, 2021

Job Description:

NICE Actimize Premier is seeking Director of Cloud Operations. Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.The position is based in Mountain View and reports to Vice President of Cloud Operations and Security.Responsibilities:

• Lead all 24 X 7 operations for all Guardian Analytics cloud offerings
• Architect designs and strategies to help meet our technology and automation goals, including Cloud and SDN architectures
• Design, scale, and maintain the Guardian Analytics SaaS infrastructure
• Knowledge of modern development languages such as Python and other scripting languages to develop tools, scripts, and frameworks that drive efficiency in automation, monitoring, and management of our large-scale environments
• Utilize instrumentation & metrics, and applications to automate and improve operational processes and availability, scaling, and security of the production and development environments
• Develop and participate in infrastructure operations, release management, incident management, problem management, configuration management and change management processes for all cloud services
• Design, enhance, and maintain development, management and monitoring systems
• Ensure successful backup and/or replication of Customer Data in a secure manner
• Collaborate with Engineering and Product teams to design and implement solutions to support Operations vision and strategy
• Deploy and maintain product releases and customer configurations
• Participate in SOC 2 and PCI audits, and ensure all controls are followed as per platform
• Engage with industry and vendor partners to drive our requirements and product needsRequired Skills and Experience:
  • Previous experience in managing Operations teams, as well as 5+ years in technical leadership roles
  • Bachelor's degree in Computer Science or similar major or equivalent experience
  • 10+ years operational experience managing critical tools and infrastructure with a strong focus on providing cloud-based services and technology
  • 3+ years of experience with Cloud Technologies and Architecture (AWS, OpenStack, etc.), Cloud Orchestration/Automation Tools (TerraForm, Salt, Puppet, etc.), and virtualization/container technologies (KVM, Kubernetes, Docker, etc.)
  • Experience with tools for system, process, and environment monitoring (e.g. Nagios/Icinga, Graphana, Cacti, etc.), logging analysis (Logstash, Splunk, Elastic Search, etc.), and configuration management (e.g. Salt, Ansible, Puppet)
  • Understanding of source code control systems; experience with Subversion (SVN) and Git a plus, including DevOps experience with CI/CD using Jenkins, Artifactory, or similar technologies.
  • Experience with hyper-converged infrastructure
  • Proficient in MySQL support (replication, grants, operational procedures)
  • Familiarity with Java/JVM performance tuning
  • Knowledgeable in security fundamentals, including encryption, OpenSSL, SSL Certificates, Linux, system hardening, etc.
  • Experience with large-scale, clustered, and distributed storage and filesystems
  • Experience with network layer devices and functionality (e.g. Switching, Routing, Load Balancing, Proxying, NAT)
  • Expert level triage and troubleshooting skillsAdditional Preferred Qualifications:
    • Strong interpersonal and communication skills; ability to collaborate across teams and skill levels
    • Experience developing, tracking and leveraging performance metrics for continual improvement
    • Expert level Linux system administration skills
    • Proficiency in modern development languages and frameworks such as Python, Jinja2 and other scripting languages (BASH, Perl, etc.)
    • Strong attention to detail and excellent documentation skills
    • Self-motivated individual who requires minimal supervision
    • Resourceful, persistent, flexible, and adaptable team player - provided by Dice

Keywords: NICE Systems, Mountain View , Director, Cloud Operations, Executive , Mountain View, California