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Director, Cloud Operations

Company: NICE Systems
Location: Mountain View
Posted on: February 23, 2021

Job Description:

NICE Actimize Premier is seeking Director of Cloud Operations. Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.The position is based in Mountain View and reports to Vice President of Cloud Operations and Security.Responsibilities:

  • Lead all 24 X 7 operations for all Guardian Analytics cloud offerings
  • Architect designs and strategies to help meet our technology and automation goals, including Cloud and SDN architectures
  • Design, scale, and maintain the Guardian Analytics SaaS infrastructure
  • Knowledge of modern development languages such as Python and other scripting languages to develop tools, scripts, and frameworks that drive efficiency in automation, monitoring, and management of our large-scale environments
  • Utilize instrumentation & metrics, and applications to automate and improve operational processes and availability, scaling, and security of the production and development environments
  • Develop and participate in infrastructure operations, release management, incident management, problem management, configuration management and change management processes for all cloud services
  • Design, enhance, and maintain development, management and monitoring systems
  • Ensure successful backup and/or replication of Customer Data in a secure manner
  • Collaborate with Engineering and Product teams to design and implement solutions to support Operations vision and strategy
  • Deploy and maintain product releases and customer configurations
  • Participate in SOC 2 and PCI audits, and ensure all controls are followed as per platform
  • Engage with industry and vendor partners to drive our requirements and product needsRequired Skills and Experience:
    • Previous experience in managing Operations teams, as well as 5+ years in technical leadership roles
    • Bachelor's degree in Computer Science or similar major or equivalent experience
    • 10+ years operational experience managing critical tools and infrastructure with a strong focus on providing cloud-based services and technology
    • 3+ years of experience with Cloud Technologies and Architecture (AWS, OpenStack, etc.), Cloud Orchestration/Automation Tools (TerraForm, Salt, Puppet, etc.), and virtualization/container technologies (KVM, Kubernetes, Docker, etc.)
    • Experience with tools for system, process, and environment monitoring (e.g. Nagios/Icinga, Graphana, Cacti, etc.), logging analysis (Logstash, Splunk, Elastic Search, etc.), and configuration management (e.g. Salt, Ansible, Puppet)
    • Understanding of source code control systems; experience with Subversion (SVN) and Git a plus, including DevOps experience with CI/CD using Jenkins, Artifactory, or similar technologies.
    • Experience with hyper-converged infrastructure
    • Proficient in MySQL support (replication, grants, operational procedures)
    • Familiarity with Java/JVM performance tuning
    • Knowledgeable in security fundamentals, including encryption, OpenSSL, SSL Certificates, Linux, system hardening, etc.
    • Experience with large-scale, clustered, and distributed storage and filesystems
    • Experience with network layer devices and functionality (e.g. Switching, Routing, Load Balancing, Proxying, NAT)
    • Expert level triage and troubleshooting skillsAdditional Preferred Qualifications:
      • Strong interpersonal and communication skills; ability to collaborate across teams and skill levels
      • Experience developing, tracking and leveraging performance metrics for continual improvement
      • Expert level Linux system administration skills
      • Proficiency in modern development languages and frameworks such as Python, Jinja2 and other scripting languages (BASH, Perl, etc.)
      • Strong attention to detail and excellent documentation skills
      • Self-motivated individual who requires minimal supervision
      • Resourceful, persistent, flexible, and adaptable team player - provided by Dice

Keywords: NICE Systems, Mountain View , Director, Cloud Operations, Executive , Mountain View, California

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