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Partnerships Manager

Company: Matternet Inc
Location: Mountain View
Posted on: February 22, 2021

Job Description:

Join Matterent as--our first--Partner Success Manager to ensure key partner and customer accounts have an attentive point of contact--at all times. You will work closely with the Business, Operations, and Product teams to ensure near flawless execution of our collaborative projects across the United States.You are a motivated, meticulously detail-oriented self-starter who embraces challenge and is skilled at cultivating relationships with people at all levels. You have an operational mindset, careful planning and project management skills, and a high EQ. You are adept at engaging cross functionally in disciplines including operations, engineering, product, and regulatory - to translate partner and customer needs into requirements, to ensure internal alignment so those requirements are met, and to communicate effectively back to partners and customers. You are comfortable wearing multiple hats, juggling a diverse set of tasks, and doing whatever is needed to ensure the team's success.You will* Own Matternet's day-to-day relationship with our partners and customers, spanning multiple levels within their organizations* Establish project timelines and roadmap in close cooperation with Head of Business Development and the internal stakeholders, appropriately setting expectations and balancing Matternet's priorities with partner/customer needs* Foster consensus and resolve organizational barriers to keep progress on track, meet deadlines, ensure partner/customer satisfaction and achieve project KPIs* Oversee continuous execution, synthesizing customer/partner feedback into clear and actionable recommendations to Matternet's broader business and product teams* Leave no stone unturned to help ensure contract renewal and/or expansion* Leverage your skills of persuasion and capacity to influence people with different perspectives to ensure all stakeholders are aligned and engaged* Assist with general Business Development processes such as qualifying inbounds, market & business case analyses, crafting presentation materials, customer invoicing & revenue tracking, etc.* Act with the highest level of integrity, quickly earning trust and inspiring people to do their bestRequirements* Bachelor's degree in Business or related field* Customer Success, Project Management, and/or Account Management experience * Proven success working with large, complex, matrixed and bureaucratic organizations in a highly regulated industry* B2B experience, with a keen lens for delivering frictionless end user experiences* Excellent communication and interpersonal skills, with a sharp filter for assessing priorities and managing time effectively* Passion for disruptive technology and energized by the opportunity to transform the way physical items are transported * Experience in a high-growth startup environment* Willingness to travel as needed

Keywords: Matternet Inc, Mountain View , Partnerships Manager, Executive , Mountain View, California

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