Customer Experience Leader-QuickBooks product/Group Manager
Company: Gelsi Ltd
Location: Mountain View
Posted on: February 20, 2021
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Job Description:
Recruitment Fraud Alert: Learn how to identify and safeguard
against recruitment fraud here . Customer Experience
Leader-QuickBooks product/Group Manager Intuit is a global
technology platform that helps our customers and communities
overcome their most important financial challenges. We help give
over 50 million consumer, small business, and self-employed
customers around the world the opportunity to prosper. Overview
Join the Intuit Customer Success team as a CX professional to help
us build products and services that delight customers. We support
small businesses, accountants, and self-employed individuals in the
USA. We're looking to grow our team of talented individuals to help
optimize our product experience combined with our support
experience and help us ensure that we do this in the best way
possible. As a Customer Experience leader, you will be responsible
for building and leading a customer experience 'practice' to drive
innovation in the way that we work, serve our customers, and build
our offerings. All aspects of help and support experience delivery
for customers using QuickBooks products & services are in scope.
The role will play a pivotal part in helping us stand out from the
crowd for the services that we provide. This team will need to be
'in the game' staying close to our customers and teams to
understand what matters to them, how well we deliver on this, and
how we empower our people to excel in everything that they do. You
will also provide operational and thought leadership by setting
strategy, developing priorities, and managing programs that drive a
highly effective and efficient organization, through the removal of
waste, eliminating customer friction, and driving customer
advocacy. What you'll bring Proven track record of success and
significant experience in a fast-paced organization, leading
customer-centric operations and teams. The ideal candidate is
a:
Keywords: Gelsi Ltd, Mountain View , Customer Experience Leader-QuickBooks product/Group Manager, Executive , Mountain View, California
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