Group Manager Expert Operations Business Partner - Intuit Cu

Company: Gelsi Ltd
Location: Mountain View
Posted on: February 20, 2021

Job Description:

COVID-19 Update: To protect the health and safety of Intuit employees and prospective candidates, we've made adjustments to our interviewing process. Learn more about how to prepare for your virtual interview here . Group Manager Expert Operations Business Partner - Intuit Customer Success Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we're using technology to build solutions to challenging financial problems for millions of people around the world. Overview Come join Intuit's business-wide Customer Success Team as a Group Manager for Operations. We are looking for a seasoned operations leader with a passion for innovation and technology, to help us revolutionize the way the world does business. This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join at the ground level this exciting and transformational journey across the business. You will be Operations key partner manager with our business stakeholders - the single source of truth for operational performance of our expert network. You will allow intuit Customer Success Operations to enable the best customer experience at scale. You are strategic but also a fast paced "hands on" leader that can focus on critical details to "get things done". What you'll bring This role is our control tower in Customer Success. You will be a cross-functional leader from day one, and will lead a similar minded team to quickly address the challenges in our operations. You might be an awesome fit if you:

• Are a proven leader in standing up high-performing cross functional teams, effectively leveraging internal resources to get big things done.
• Obsessed stakeholder manager with excellent communication skills who can tell a clear and succinct story from data. A reliable partner that drives confidence of business partners through data and insights.
• Are obsessed with getting things done, hate seeing red KPIs unaddressed, dont rest until our customer experience is "back to green"--
• Love data, analytics, and can derive insights quickly from complex sets of data. Have knowledge of data analysis tools such as Altryx, Tableau, SQL an advantage.
• Earned an analytical bachelor's degree (Economics, Finance, Engineering, Science), with Master's degree in a related field preferred (MBA would be ideal).
• --8-10+ years experience, with a heavy emphasis in Operations, including process design. Bonus points if you've done this in a Customer Success and/or Service Operations context.
• Experience in Management Consulting (ideally at Engagement Manager/ Project Leader) from a top firm desired; Additional corporate experience in BizOps, Operations Strategy, or business planning necessary.
• --Proven experience as a cross-functional leader, preferably in a tech environment, and have managed a high performing team with strong analytical skill sets. How you will lead
  • Find the "so what" in our data: You'll know exactly what KPIs matter the most, and you'll work across Expert Operations & Planning, CS platform teams, BU Success Leaders and other business stakeholders to understand key drivers of our business performance.
  • Communicate clearly to all critical business partners (internal business and external service parties) the state of our operations and drive root cause analysis and mitigation plans where needed to ensure we maintain and improve our joint customer outcome.--
  • Monitor implementation of critical actions and ensure they drive desired business outcomes. Hear from our employees Senior Data Scientist - Machine Learning Futures Group Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path. Be part of a world-class culture Our culture We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table. Our values are central to our culture. They've been our guiding star since our founding and have allowed us to thrive as we work on behalf of our 50 million customers. People who give their best deserve the best in return. We offer rewards that include everything you'd expect, and even more that you wouldn't. Enjoy the best in class perks and benefits at Intuit. Our culture and entrepreneurial spirit have earned us a spot on "Best Companies to Work For" lists year after year. Join us in our mission to power prosperity around the world. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please talk with your recruiter or send a request to TalentAcquisition@intuit.com. For more information, please read our EEO policy .

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