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Digital Asset Manager - User Administrator

Company: Winc Australia
Location: Mountain View
Posted on: February 18, 2021

Job Description:

HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated Customer Brand Experience and a greater measurable return on marketing investment (ROMI). With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, HH Global delivers for some of the most successful and challenging brands in the world and is a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronize all customer touch points across digital, print and retail media. The HH Global proposition includes: Marketing Technology; Media Asset Management; Creative Production; Artwork Management; Trans creation and Adaptation; Marketing Procurement; Production Management and Marketing Fulfillment. You're a strong communicator and project manager who is comfortable with data, and enjoys getting into the details. Key Responsibilities

  • Create, modify, delete, and maintain users, user access levels, and user groups and roles across our suite of applications
  • Interact cross functionally with various business units and product areas to aggregate and maintain whitelists
  • Audit user access, user data, and whitelists
  • Act as the primary point of contact for general user support (email requests, access issues, tickets)
  • Document business rules and procedures that pertain to the applications. Enhance documentation periodically for currency and relevance
  • Develop new system processes and improve existing ones for efficient account lifecycle management
  • Provide additional support as requested by the application program managers
  • Attention to detail when processing large data sets
  • Basic PC technical skills and/ Helpdesk experience
  • Working knowledge of gSuite including- especially Google Sheets/ or Microsoft Excel
  • Ability to work with team members
  • Proven ability to provide customer support with high customer satisfaction ratings
  • Customer Service Skills
  • Experience writing, editing, updating, and publishing process documentation
  • Experience administering users in a SAAS based enterprise solution a plus This role offers competitive salary, a comprehensive benefits plan which includes options for medical, dental, vision, life. In addition, company paid benefits: Life, STD, LTD, AD&D, tuition. HH Global recognizes employee's needs for work life balance by offering generous time off benefits! Regular, predictable attendance is an essential function of the job. Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law

Keywords: Winc Australia, Mountain View , Digital Asset Manager - User Administrator, Executive , Mountain View, California

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