Senior Manager, IT Operations
Company: VIOLA
Location: Mountain View
Posted on: February 19, 2021
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Job Description:
We are looking for a full-time Senior Manager of IT Operations
to join our Business and Information Technology team in Mountain
View, California and Austin, TX.As a Senior Manager of IT
Operations you will proactively collaborate with the heads of IT,
Security, and Compliance and partner with HR and Recruiting teams
in support of the new hire on/offboarding experience.We are looking
for a tenacious, accountable individual, who is naturally assertive
in organizational settings.Teamwork is a big part of this role your
ability to build trust, stay focused on business outcomes, and the
discipline to make practical trade offs when it comes to speed,
quality, and cost are imperative. We re seeking individuals who ve
experienced early stage growth in a SaaS or software company.This
job is for someone with the grit and fortitude to persevere.If you
believe in holding yourself accountable for the outcome of your
team, this is the right challenge for you.We re Redis Labs, the
home of the open-source Redis database platform and commercial
provider of Redis Enterprise.A recognized leader in NoSQL,
in-memory databases with more than 7,400 enterprise customers
around the world, we re growing fast we ve raised more than $246
million in funding and are growing our staff across our offices in
Mountain View, Calif.; London; Tel Aviv; and Austin, Texas.In the
past year alone, Redis Labs has been named to Deloitte s Technology
Fast 500 EMEA, earned a spot on Dun & Bradstreet s 10 Best Startups
to Work for in Israel, and been ranked one of the healthiest
employers in the Bay Area.ResponsibilitiesServe as the IT prime
point of contact and own the employee experience for business
technology and collaborationLead the global operations team of 3-4
direct reports and be available to be on-callAccountable for IT
operations services: End User Computing, Collaboration, IDAM,
Network/WirelessDrive IT/security audits, analyze outcomes
implementing solutions to close security gaps and CAB
governanceDefine and implement L1/L2/L3 support procedures and
SLA/SLO process governanceManage IT support for laptop/mobile,
software, printers, and LAN/WLAN/ VPNAccountable for administering
and supporting multiple SaaS platforms via SAML SSO (Okta
experience preferred)Manage and streamline new-hire
onboarding/offboarding and IT orientations in collaboration with HR
and other business teamsRequirementsAdvanced proficiency with
Google Workspace administrationProficiency with configuration
management and systems management platforms (WSONE and JAMF
preferred)Proficiency with FreshservicePracticum with ITIL
frameworkAdvantagesPrior experience with managing IT operations in
a predominantly SaaS environmentComfortably working within tight
schedules and ever-changing prioritiesMaintaining a proactive,
problem-solving attitudePresenting complex technical solutions in a
clear and convincing wayWorking independently and as part of a
team
Finding enjoyment in learning new thingsAs an equal opportunity
employer, Redis Labs Inc. is committed to a diverse
workforce.Employment decisions regarding recruitment and selection
will be made without discrimination based on race, color, religion,
national origin, gender, age, sexual orientation, physical or
mental disability, genetic information or characteristic, gender
identity and expression, veteran status, or other non-job related
characteristics or other prohibited grounds specified in applicable
federal, state and local laws.Please view the EEO is the Law
poster. Category: Technology , Keywords: IT Operations Manager
Keywords: VIOLA, Mountain View , Senior Manager, IT Operations, Executive , Mountain View, California
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