Senior Manager, IT Operations

Company: VIOLA
Location: Mountain View
Posted on: February 19, 2021

Job Description:

We are looking for a full-time Senior Manager of IT Operations to join our Business and Information Technology team in Mountain View, California and Austin, TX.As a Senior Manager of IT Operations you will proactively collaborate with the heads of IT, Security, and Compliance and partner with HR and Recruiting teams in support of the new hire on/offboarding experience.We are looking for a tenacious, accountable individual, who is naturally assertive in organizational settings.Teamwork is a big part of this role your ability to build trust, stay focused on business outcomes, and the discipline to make practical trade offs when it comes to speed, quality, and cost are imperative. We re seeking individuals who ve experienced early stage growth in a SaaS or software company.This job is for someone with the grit and fortitude to persevere.If you believe in holding yourself accountable for the outcome of your team, this is the right challenge for you.We re Redis Labs, the home of the open-source Redis database platform and commercial provider of Redis Enterprise.A recognized leader in NoSQL, in-memory databases with more than 7,400 enterprise customers around the world, we re growing fast we ve raised more than $246 million in funding and are growing our staff across our offices in Mountain View, Calif.; London; Tel Aviv; and Austin, Texas.In the past year alone, Redis Labs has been named to Deloitte s Technology Fast 500 EMEA, earned a spot on Dun & Bradstreet s 10 Best Startups to Work for in Israel, and been ranked one of the healthiest employers in the Bay Area.ResponsibilitiesServe as the IT prime point of contact and own the employee experience for business technology and collaborationLead the global operations team of 3-4 direct reports and be available to be on-callAccountable for IT operations services: End User Computing, Collaboration, IDAM, Network/WirelessDrive IT/security audits, analyze outcomes implementing solutions to close security gaps and CAB governanceDefine and implement L1/L2/L3 support procedures and SLA/SLO process governanceManage IT support for laptop/mobile, software, printers, and LAN/WLAN/ VPNAccountable for administering and supporting multiple SaaS platforms via SAML SSO (Okta experience preferred)Manage and streamline new-hire onboarding/offboarding and IT orientations in collaboration with HR and other business teamsRequirementsAdvanced proficiency with Google Workspace administrationProficiency with configuration management and systems management platforms (WSONE and JAMF preferred)Proficiency with FreshservicePracticum with ITIL frameworkAdvantagesPrior experience with managing IT operations in a predominantly SaaS environmentComfortably working within tight schedules and ever-changing prioritiesMaintaining a proactive, problem-solving attitudePresenting complex technical solutions in a clear and convincing wayWorking independently and as part of a team

Finding enjoyment in learning new thingsAs an equal opportunity employer, Redis Labs Inc. is committed to a diverse workforce.Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.Please view the EEO is the Law poster. Category: Technology , Keywords: IT Operations Manager

Keywords: VIOLA, Mountain View , Senior Manager, IT Operations, Executive , Mountain View, California