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Corporate Technical Account Manager (Remote)

Company: VIOLA
Location: Mountain View
Posted on: February 19, 2021

Job Description:

We are looking for a Corporate Technical Account Manager to join our Customer Success team.
As a Corporate Technical Account Manager, you will be the technical liaison for top-tier clients, serving as the subject matter expert on all-things-technical regarding the Redis Labs platform.The successful candidate will be a technically savvy multi-tasker with a can do attitude, a love for challenges, and a customer-first mind.
Above all, a focus on world-class client service is key.If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.We re Redis Labs, the home of the open-source Redis database platform and commercial provider of Redis Enterprise.
A recognized leader in NoSQL, in-memory databases with more than 7,400 enterprise customers around the world, we re growing fast we ve raised more than $246 million in funding and are growing our staff across our offices in Mountain View, Calif.; London; Tel Aviv; and Austin, Texas.
In the past year alone, Redis Labs has been named to Deloitte s Technology Fast 500 EMEA, earned a spot on Dun & Bradstreet s 10 Best Startups to Work for in Israel, and been ranked one of the healthiest employers in the Bay Area.ResponsibilitiesDo the onboarding to help clients start to use Redis Labs technological platform.Develop a strong working relationship with clients and become their trusted advisor.Provide Enhanced Corporate Support and be the liaison between the technical support and the customer on any support issues.Collaborate with team leaders and managers across Redis Labs international offices to initiate and drive new processes that streamline product delivery.Requirements3+ years of experience in pre/post sales engineering (ideally database engineering)Hands-on experience with server-side software development and LinuxPractical hands-on experience with a major cloud provider (AWS, Azure or GCP)Experience in proactively growing customer relationships within an account while expanding their understanding of the customer s businessStrong technical skills with which to assess and address the client s needs and challengesStrong
verbal and written communication, organization, multitasking, and time management skillsProven multitasking and prioritization skillsA Bachelor degree from a University is a must preferably in Computer ScienceAdvantagesDemonstrable proficiency with at least one programming language (Java, C#, Python, Javascript)Experience with NoSQL databases or distributed cachesAs an equal opportunity employer, Redis Labs Inc. is committed to a diverse workforce.
Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
Please view the EEO is the Law poster #BI-Remote.PandoLogic.Category: General

Keywords: VIOLA, Mountain View , Corporate Technical Account Manager (Remote), Executive , Mountain View, California

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